Mantra Parramatta
4.5 stars out of 5
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Cnr Parkes & Valentine Avenue, Parramatta, Sydney, Australia, 2150
Highlights
![Front desk [24-hour]](https://pix10.agoda.net/hotelImages//66185/-1/7309fecefeabdb947545c4da9280de1d.jpg?ca=9&ce=1&s=1024x768)
- Many guests have praised the breakfast at this property
Buffet breakfast was great and good value.
- To help our travelers make informed and safe travel decisions, Hygiene...
210 meters to public transportation - Parramatta Railway Station is within 210 meters
Free Wi-Fi in all rooms!
Facilities
Free Wi-Fi
Swimming pool
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Golf course (within 3 km)
About us
Discover Mantra Parramatta, ideally located in a vibrant suburb rich in history and culture. Perfect for two travelers, this modern hotel boasts spacious rooms featuring private terraces with mountain views, well-equipped kitchens, and essential amenities like in-room safes and refrigerators. Enjoy exclusive access to an inviting outdoor swimming pool and a fully-equipped fitness center, ensuring relaxation and wellness during your stay. Start each day with a delectable buffet breakfast before exploring nearby dining options, scenic parks, and convenient transport links to Parramatta CBD. Experience a blend of comfort and convenience at Mantra Parramatta. [Some content may be Generative AI assisted. Inaccuracies may occur.]
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“Wouldn’t recommend ”
Good location. Some staff members are helpful and friendly. Some will just look at you and won't even say hello as you approach Reception. Ivana was wonderful, helpful, friendly, courteous, genuine. Another lady receptionist (tall, long hair) was lovely and always courteous and friendly. Not a full service hotel. Room service comes and goes. Only 1 cleaner really cleaned the room properly. Thanks Aurelia. All others only changed the towels, made the bed now and again. I was told by a receptionist (Asian lady. Not a racist. I myself am Asian. Only describing as didn't get the name) on Good Friday 2025 that because it's not a 5-star hotel, my room gets cleaned once weekly. The same receptionist was put out when I asked for a couple of rolls of toilet paper She insisted 1 roll? And I insisted 2. No concierge. One has to do all the hard yakka transporting and carrying luggage to and from room. WiFi in the room did not work for 2 weeks. Phone in the room did not work for just as long. Reported it multiple times, only to be told again and again that someone will come to fix it. No one did. Was told that one can use coins for the laundry machine, placed $2 in it, got stuck, reported it, was told again that they will retrieve it and give it back to me. It didn't happen. Paid $4400 to stay here for 3.5 weeks. Disappointed to say the least. Will have to try Holiday Inn next time. Service, facilities, amenities, hopefully, will be more guest-friendly.
Dear Guest, Thank you for taking the time to provide detailed feedback about your stay. We sincerely apologise that your experience did not meet expectations and for the multiple issues you encountered, including room service, housekeeping, Wi-Fi, phone service, and laundry facilities. We appreciate your recognition of staff members like Ivana and Aurelia, and we will ensure your comments are shared with our team to improve consistency in service across all areas. Your feedback regarding communication and amenities has been escalated to management to prevent similar situations in the future. We regret the inconvenience caused and appreciate your comments, which help us improve for future guests. Kind regards, Management Team