The Cumberland London

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

1 Great Cumberland Pl, Hyde Park, London, United Kingdom, W1H 7DL

Highlights

Ideal location

- Prime central location by Marble Arch and Oxford Street, steps from Ma...

Great location opposite Marble Arch and on Oxford Street
Highly-rated bar

- Large lively bar with nightly live music and a music‑themed vibe inher...

Vibrant lobby and bar.
Excellent fitness facilities

Great food & dining

Highly rated by business travelers

Facilities

Free Wi-Fi

Front desk [24-hour]

Fitness center

Restaurants

Bar

Airport transfer

Family room

Luggage storage

About us

The Cumberland London sits on the edge of Hyde Park, perfect for relaxed walks, Serpentine boating and quick access to Mayfair dining. Ideal for two travelers, the hotel places Winter Wonderland at your feet and Harrods and Buckingham Palace within easy reach. Rooms include air conditioning, complimentary Wi‑Fi, in‑room safe and refreshing showers; select rooms offer peaceful garden or park views. Onsite dining options feature a restaurant with curated menus, a stylish bar and coffee shop for morning brews or evening drinks. Guided local tours are available to help make the most of the area. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

14 travelers have booked today.

Location 9.5
Cleanliness 8.5
Service 8.3
Facilities 8.2

Based on 12,403 verified reviews

Location

9.5

Cleanliness

8.5

Service

8.3

Facilities

8.2

Value for money

7.8

  • "Returning guest, back here again for the summer."
  • "Room was spotless and breakfast was 10 out of 10,"
  • "Excellent value for money for beautiful room and Location."
  • "It is still my first choice when I visit London."
  • "The hotel is nice, clean, and very well located!"
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Nearest transportation options

Marble Arch Tube Station is within 0.04 km

Baker Street Tube Station is within 0.99 km

See map

9.5Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 87 places in walking distance!

Walkable places
Still Water Horse Head Statue
70 m
Marble Arch
70 m
Marble Arch Theatre
80 m
The Sportsman Casino
110 m
Tyburn Tree
150 m
Popular landmarks
Madame Tussauds London
1.1 km
Buckingham Palace
1.8 km
V&A - Victoria and Albert Museum
2.1 km
National Gallery
2.2 km
Natural History Museum
2.3 km
Closest landmarks
Exceldent
130 m
The Gym Way
130 m
Upper Berkeley Dental Care
220 m
The Berkeley Clinic
230 m
Marks & Spencer
280 m

Good to know

Value for money7.8
Distance to city center1.5 miles
Location rating9.5
Nearest airportLondon City Airport (LCY)
Distance to airport14.5 km

Select your room

1/14

Studio Suite

38 m²/409 ft²
1 sofa bed and 1 king bed
Street view

10.0

Exceptional

Room comfort and quality
1/13

Classic Single

16 m²/172 ft²
1 single bed
Street view

9.2

Exceptional

Room comfort and quality
1/12

Park View Room

26 m²/280 ft²
1 king bed
Park view
1/10

Executive King

28 m²/301 ft²
1 king bed
Street view

9.2

Exceptional

Room comfort and quality
1/9

Classic Double Room

18 m²/194 ft²
1 double bed
Street view
Preferred by Couples

8.4

Excellent

Room comfort and quality
1/9

Classic Twin Room

19 m²/205 ft²
2 single beds
Street view

8.7

Excellent

Room comfort and quality
1/9

Star Suite

57 m²/614 ft²
1 king bed and 1 sofa bed
Garden view
1/10

Executive Double Room

16 m²/172 ft²
1 double bed
1/9

Family Room

28 m²/301 ft²
2 double beds
Fits groups

9.4

Exceptional

Room comfort and quality
1/7

Deluxe Twin

22 m²/237 ft²
2 single beds
Street view

9.2

Exceptional

Room comfort and quality

Frequently asked questions

Yes! The Cumberland London offers laundry service at your convenience for whenever you need your favorite shirts or dresses clean and fresh all throughout your getaway. Please contact the property for more information.

The Cumberland London has car park nearby with charges applied for visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

The Cumberland London's policy regarding children's bedding considers guests age 18 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

The Cumberland London has a total of 900 rooms.

Verified past guests that have stayed at The Cumberland London had an average nightly stay of 3 nights at this property.

The Cumberland London can converse in 18 languages and supports well-known languages such as English and Spanish for travelers visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

Past visitors that stayed at The Cumberland London have given this property a rating of 9.513 for its remarkable location as the primary highlight for their stay.

Past solo travelers that have stayed at this property have given The Cumberland London an average rating of 7.5. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

The Cumberland London’s neighborhood is Hyde Park which consists of popular restaurants such as The Mayfair Chippy, Mercato Mayfair, and Bill's Baker Street Restaurant.

Shopping options in The Cumberland London’s Hyde Park neighborhood include Harrods.

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More about The Cumberland London

More about The Cumberland London

The Cumberland London

Take advantage of a wealth of unrivaled services and amenities at The Cumberland London. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay.
If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi services provided by the hotel make exploring London even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out and luggage storage for guests' convenience.
Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Each guestroom at The Cumberland London is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience.
In-room entertainment such as cable TV, is provided for guests in select rooms. The hotel also offers a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.

Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at The Cumberland London. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions. The Cumberland London offers an excellent variety of recreational facilities. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.

Around the property

The Cumberland London provides an excellent base for exploring the sights of London in-depth. London Eye is located 2.9 km away, and is one of the most famous tourist spots to visit and photograph.

Reasons to stay here

Rooms don't get much cheaper than here, being less than 98% of the city's accommodation.
This accommodation is highly recommended for its location, scoring higher than 99% of other options in the city.

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Amenities and facilities

Excellent8.2

Facilities

Languages spoken
  • English
  • Arabic
  • Croatian
  • Dutch
  • Filipino
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Turkish
  • Ukrainian
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • On-site entertainment
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Hotel room service app
  • Hot water linen and laundry washing
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • A la carte in restaurant
  • Alcohol
  • Bar
  • Breakfast [buffet]
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service
  • Salad in restaurant
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Business facilities
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Indoor venue for special events
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Projector/LED display
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Wi-Fi for special events
For the kids
  • Family/child friendly
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Shuttle service
  • Taxi service
Available in all rooms
  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Blackout curtains
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Electric kettle
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Heating
  • Hypoallergenic
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mirror
  • Mobility accessibility
  • Non-smoking
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Smoke detector
  • Socket near the bed
  • Streaming service like Netflix
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Visual alarm
  • Wake-up service
  • Window

Food and dining

Breakfast options
  • Continental
  • Halal
  • Vegetarian
  • Gluten-free
  • Buffet

Location

1 Great Cumberland Pl, Hyde Park, London, United Kingdom, W1H 7DL

Exceptional9.5

Location

Airports
  • London City Airport (LCY)
    14.5 km 53 min drive
  • Heathrow Airport (LHR)
    21.0 km 45 min drive
Public transportation
  • Marble Arch Tube Station
    40 m 1 min walk
  • Baker Street Tube Station
    990 m
Hospital or clinic
  • Exceldent
    130 m
Shopping
  • Camden Market
    3.2 km 17 min drive
Convenience store
  • Sainsbury's Local
    1.3 km 8 min drive
Cash withdrawal
  • ATM
    20 m

What's nearby

Popular landmarks
  • Madame Tussauds London
    1.1 km
  • Buckingham Palace
    1.8 km
  • V&A - Victoria and Albert Museum
    2.1 km
  • National Gallery
    2.2 km
  • Natural History Museum
    2.3 km
  • The British Museum
    2.3 km
  • Big Ben
    2.8 km
  • London Eye
    3.0 km
  • Tower of London
    5.8 km
  • Tower Bridge
    5.8 km
Nearby landmarks
  • Marble Arch Tube Station
    40 m
  • Still Water Horse Head Statue
    70 m
  • Marble Arch
    70 m
  • Marble Arch Theatre
    80 m
  • The Sportsman Casino
    110 m
  • Exceldent
    130 m
  • The Gym Way
    130 m
  • Tyburn Tree
    150 m
  • Speakers’ Corner
    160 m
  • Upper Berkeley Dental Care
    220 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking for 10 or more rooms, different policies and additional supplements may apply.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
  • Reception open until23:59
Getting around
  • Distance from city center1.5 miles
  • Travel time to airport (minutes)60
Extras
  • Daily Internet/Wi-Fi fee0 GBP
  • Breakfast charge (unless included in room price)21.5 GBP
The property
  • Year property opened1930
  • Number of floors8
  • Room voltage220
  • Number of rooms 900
  • Most recent renovation2019
  • Non-smoking rooms/floorsyes
  • Number of restaurants3
  • Number of bars/lounges2

Property announcements

The restaurant Gordon Ramsay Hell’s Kitchen is located approximately one minute on foot (43 meters) from the property.

Reviews of The Cumberland London from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.3

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.6
  • 10
  • 9.6
  • 8.4
  • 10
  • 4.0
  • 7.2
  • 10
  • 8.8
  • 10

Most recent

From 632 reviews

  • Location score 9.5 out of 10
    Location9.5
  • Cleanliness score 8.5 out of 10
    Cleanliness8.5
  • Service score 8.3 out of 10
    Service8.3
  • Facilities score 8.2 out of 10
    Facilities8.2
  • Value for money score 7.8 out of 10
    Value for money7.8
Guest Type
Room Type
Language

Show reviews that mention 

Location

Mentioned in 60 reviews
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100% Positive

Service

Mentioned in 52 reviews
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46% Positive
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53% Unfavourable

Cleanliness

Mentioned in 31 reviews
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58% Positive
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41% Unfavourable

Room comfort

Mentioned in 19 reviews
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84% Positive
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Room size

Mentioned in 18 reviews
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Check in

Mentioned in 14 reviews
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Breakfast

Mentioned in 14 reviews
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78% Positive
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Bathroom

Mentioned in 10 reviews
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Value for money

Mentioned in 10 reviews
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Changed to review page 1
  1. 8.8
    Excellent
    Conor from United Kingdom
    Couple
    Classic Double Room
    Stayed 1 night in June 2026

    “Nice stay”

    Busy bustling hotel. Checkin was extremely busy. Nice room, great air con. Good breakfast

    Reviewed June 18, 2026
  2. 8.4
    Excellent
    Maryam from Bahrain
    Couple
    Classic Twin Room
    Stayed 1 night in April 2026

    “Excellent”

    The hotel was excellent in every way staff, rooms, and facilities were all top notch. However, there was a persistent fishy smell that detracted from an otherwise perfect experience.

    Reviewed April 15, 2026

    Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us at The Cumberland. We are truly delighted to hear that you found the hotel excellent in every way. However, we are sorry to learn about the unpleasant smell you experienced. Please accept our sincere apologies for any discomfort this may have caused. Your comments have been shared with our Housekeeping and Maintenance managers for immediate investigation and follow-up to ensure this is addressed. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again for a flawless stay. Kind regards, Guest Services Executive The Cumberland

    Responded April 16, 2026
    The Cumberland London
  3. 10.0
    Exceptional
    Yugo from Japan
    Business traveler
    Classic Double Room
    Stayed 6 nights in July 2025

    “Convenient Location and Comfortable Stay in Central London”

    The hotel is conveniently located for access to central London. The room was spacious and clean, and I was very satisfied with my stay.

    Reviewed August 06, 2025
    Auto-translated through generative A.I.

    Dear Yugo, Thank you for taking the time to share your feedback following your recent stay at The Cumberland Hotel. We are delighted to hear that you enjoyed our convenient central location and found your room spacious and clean. Your satisfaction is very important to us, and we are thrilled that your stay met your expectations. We look forward to welcoming you back on your next visit to London! Kind regards, Guest Services The Cumberland

    Responded September 02, 2025
    The Cumberland London
  4. 8.4
    Excellent
    bettia from Indonesia
    Family with teens
    Family Room
    Stayed 2 nights in September 2024

    “Family room in London SOHO”

    The hotel, which used to be the Hard Rock Hotel, still retains the Hard Rock aura. Efficient and quick check-in and check-out. Family room suitable for 4 adults. A fairly large hotel in the SOHO area, Marble Arch, close to transportation. Comfortable beds.

    Reviewed September 09, 2024
    Auto-translated through generative A.I.

    Dear Bettia, Thank you for taking the time to share your feedback following your recent stay at the Cumberland Hotel! We’re thrilled to hear that you enjoyed the efficient check-in and check-out process, as well as the comfort of our family rooms. It’s wonderful that the hotel’s convenient location near Marble Arch and transportation suited your needs. We appreciate your comments about the lingering Hard Rock aura – we strive to maintain a lively and memorable atmosphere for all of our guests. We hope to welcome you and your family back for another great stay soon! Kind regards, Guest Services The Cumberland

    Responded September 11, 2024
    The Cumberland London
  5. 10.0
    Exceptional
    Anne-Marie from Ireland
    Family with teens
    Classic Double Room
    Stayed 1 night in April 2026

    “Mother Daughter Special Trip”

    Location across road from Marble Arch tube from minute we walked through door, the welcome, service,, atmosphere and safety were second to none..excellent value for money for beautiful room and Location..Ideal for trip to London

    Reviewed April 06, 2026

    Dear Valued Guest, Thank you for your wonderful feedback. We’re thrilled to hear that you and your daughter enjoyed your stay. It’s fantastic to know that you found value in your beautiful room and our prime location, and we look forward to welcoming you back to The Cumberland Hotel for another memorable London visit. Warm regards, Guest Services Executive The Cumberland Hotel

    Responded April 08, 2026
    The Cumberland London
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