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Guestroom, Grand Hyatt Hong Kong in Hong Kong
Grand Hyatt Hong Kong
Lobby, Grand Hyatt Hong Kong in Hong Kong
Lobby, Grand Hyatt Hong Kong in Hong Kong
Interior view, Grand Hyatt Hong Kong in Hong Kong
Interior view, Grand Hyatt Hong Kong in Hong Kong
Swimming pool, Grand Hyatt Hong Kong in Hong Kong

Removed from saved list

9.0

Exceptional

2,868 reviews

2,868 reviews

View28
Housekeeping16
Breakfast10
See map
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Design Gallery
80 m
Hong Kong Convention & Exhibition Centre
90 m
HK Exhibition and Convention Centre
120 m
One Automall
150 m
Tribeca
160 m
Popular landmarks
Hong Kong Skyline
1.3 km
Tsim Sha Tsui East
1.8 km
Victoria Harbour
2.2 km
Victoria Peak (The Peak)
2.5 km
Ocean Park Thrill Mountain
5.2 km
Closest landmarks
Champagne Bar
70 m
TDC Business InfoCentre
80 m
Consulate of Mexico
150 m
Consulate of Iran
190 m
Hong Kong Immigration Department
210 m

Grand Hyatt Hong Kong

1 Harbour Road, Wanchai, Hong Kong, Hong Kong SAR, China, - See map

Strategically situated in Wanchai, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Victoria Peak (The Peak). This 5-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Sparkling clean

480 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

BBQ facilities

This property is in high demand!

4 travelers have booked today.

Value for money8.6
Distance to city center1.5 Km
Location rating8.9
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport26.3 km

Rooms available at Grand Hyatt Hong Kong

Excellent
Room comfort & quality

8.9

1 King Bed Harbour View with Club Access Deluxe
...
  • Room size: 50 m²/538 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Grand Executive Harbour Suite
...
  • Room size: 65 m²/700 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Ambassador Harbour Suite
...
  • Room size: 110 m²/1184 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Victoria Harbor Suite
...
  • Room size: 90 m²/969 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
1 King Bed with Club Access
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
2 Twin Beds Club Access
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
1 King Bed Harbour View with Club Access
...
  • Room size: 40 m²/431 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Grand Suite
...
  • Room size: 65 m²/700 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
1 King Bed Harbour View Plateau with Terrace
...
  • Room size: 40 m²/431 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
2 Twin Beds
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does Grand Hyatt Hong Kong offer dry cleaning services?

Yes! Grand Hyatt Hong Kong features dry cleaning service that is available all throughout your stay, ensuring you're always looking your finest in your favorite outfit. Please contact the property for more information.

When was Grand Hyatt Hong Kong built?

Grand Hyatt Hong Kong was built in 1989.

What is the verified guest review consensus about Grand Hyatt Hong Kong's Wi-Fi?

60.0% of our verified visitor reviews have given an optimistic review and remarks about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Grand Hyatt Hong Kong down in the review section.

What is the average rating that past Solo travelers' have given to Grand Hyatt Hong Kong?

Past solo travelers that have stayed at this property have given Grand Hyatt Hong Kong an average rating of 9.0. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Business travelers' have given to Grand Hyatt Hong Kong?

Verified business travelers that have stayed at this property have given Grand Hyatt Hong Kong an average rating of 8.9. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with young children have given to Grand Hyatt Hong Kong?

Past families with young children that have stayed at this property have given Grand Hyatt Hong Kong an average rating of 8.8. You can look up more in depth customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

Can special events be hosted at Grand Hyatt Hong Kong?

Your memorable occasion or event can be held at one of the 21 versatile venues.

What is the closest airport to Grand Hyatt Hong Kong?

The closest airport to Grand Hyatt Hong Kong is Foshan Shadi Airport, 144.0 km away.

What people love about Grand Hyatt Hong Kong

  • 9.2

    Exceptional
    Staff 

    "Clean room and nice staffs"

    Wing

    |

    May 6, 2023

  • 9.2

    Exceptional
    Staff 

    "Clean room and good staff."

    Tang

    |

    February 12, 2023

  • 10

    Exceptional
    Staff 

    "The place is ideally located and the staff are friendly and service oriented."

    Alfred

    |

    June 19, 2023

Overall rating:

9

Exceptional
2,868 reviews
Cleanliness
9.3
Facilities
9.1
Location
8.9
Read all reviews >
What travelers say they love:
Very Good to stay with different views to choose.
Florie from Philippines
Couple
More about Grand Hyatt Hong Kong

More about Grand Hyatt Hong Kong

Grand Hyatt Hong Kong

See the best of Hong Kong with a stay at Grand Hyatt Hong Kong, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Looking for lots of choices? Grand Hyatt Hong Kong spoils you for choices in activities, with its convenient location just 2.4 km from the Victoria Peak (The Peak).
Grand Hyatt Hong Kong provides the best in services and amenities to help make guests feel comfortable. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The helpful staff at the front desk can assist you with services including concierge service. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms. The hotel also provides guests with a coffee or tea maker and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer and toiletries in some select rooms.


Dining and things to do

Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options.

Show less

Amenities and facilities

Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

14 mentions

Housekeeping

13 mentions

Food & Dining

11 mentions

View

11 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • French
  • German
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Thai
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Foot bath
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Squash court
  • Steamroom
  • Tennis court
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [on-site]
  • Rental car
  • Valet parking
Available in all rooms
  • Adapter
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Mini bar
  • Mirror
  • Private bathroom
  • Radio
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Grand Cafe
  • Cuisine: International
  • Menu: Buffet, A-la-carte
Champagne Bar
  • Menu: Buffet
Tiffin
  • Cuisine: International
  • Menu: Buffet, A-la-carte
Grissini
  • Cuisine: Italian
  • Menu: Buffet
One Harbour Road
  • Cuisine: Cantonese
  • Menu: Buffet
Kaetsu
  • Cuisine: Japanese
  • Menu: Buffet
The Grill
  • Cuisine: Grill/BBQ
  • Menu: A-la-carte
Grand Hyatt Steakhouse
  • Cuisine: Steakhouse
  • Menu: Buffet

Location

1 Harbour Road, Wanchai, Hong Kong, Hong Kong SAR, China,
Excellent
Location

8.9

Airports
  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    26.3 km 32 min drive
  • Shenzhen Bao'an International Airport (SZX) - China
    54.0 km
Public transportation
  • Wan Chai MTR Station
    480 m 14 min walk
  • 分域街 Fenwick Street
    520 m
Hospital or clinic
  • Health Peace Pharmacy
    420 m
Shopping
  • Ladies Market
    4.1 km
Convenience store
  • Circle K
    310 m 1 min drive
Cash withdrawal
  • ATM
    110 m 5 min walk

What's nearby

Popular landmarks
  • Hong Kong Skyline
    1.3 km
  • Tsim Sha Tsui East
    1.8 km
  • Victoria Harbour
    2.2 km
  • Victoria Peak (The Peak)
    2.5 km
  • Ocean Park Thrill Mountain
    5.2 km
  • Nan Lian Garden
    7.2 km
  • Hong Kong Disneyland
    13.9 km
  • Lantau Island
    23.8 km
  • Ngong Ping 360
    24.1 km
  • Tian Tan Buddha (Big Buddha)
    27.6 km
Nearby landmarks
  • Champagne Bar
    70 m
  • TDC Business InfoCentre
    80 m
  • Design Gallery
    80 m
  • Hong Kong Convention & Exhibition Centre
    90 m
  • HK Exhibition and Convention Centre
    120 m
  • Consulate of Mexico
    150 m
  • One Automall
    150 m
  • Tribeca
    160 m
  • Hong Kong Arts Centre
    190 m
  • Consulate of Iran
    190 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee1150 HKD
  • Distance from city center1.5 Km
  • Travel time to airport (minutes)40
Extras
  • Breakfast charge (unless included in room price)368 HKD
  • Daily Internet/Wi-Fi fee0 HKD
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors36
  • Number of restaurants7
  • Room voltage220
  • Year property opened1989
  • Most recent renovation2016
Parking
  • Daily parking fee600 HKD

Reviews of Grand Hyatt Hong Kong from real guests

Provided by verified guests of Agoda
9.0
Cleanliness9.3
Facilities9.1
Location8.9
Room comfort and quality8.9
Service9.3
Value for money8.6
High score for Hong Kong
Rating
9+ Exceptional (250)
8-9 Excellent (76)
7-8 Very Good (70)
6-7 Good (14)
<6 Below Expectation (16)
Time of the year
Mar - May (86)
Jun - Aug (130)
Sep - Nov (87)
Dec - Feb (123)

Show reviews that mention 

Showing 426 verified guest comments
12345
10.0
Exceptional
donghoon from South Korea
Couple
1 King Bed
Stayed 2 nights in April 2023

one of the Top in HK ”

This is the one of the top hotel in HK. It is bit dated but facitility is clean, location is very good. specially when you are family or couple, the pool is outstanding to enjoy. if you come from business, it is right out the door from the convention center. Love to go again! Just need to find a right price for!

Reviewed May 08, 2023

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Dear donghoon, Thank you for choosing to stay at Grand Hyatt Hong Kong and it is very inspiring to be recognised as a “Top hotel in Hong Kong” and to know that you loved our facilities, especially our outdoor heated swimming pool. Our location is certainly fortunate as we are spoilt with panoramic view of the harbour and direct access to the Hong Kong Convention & Exhibition Centre and MTR stations as well as many others local sightseeing, sounds and tastes, and it is a delight to hear that these has been appealing to you. Thank you once again for your perfect rating and we look forward to welcoming you back soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Responded May 09, 2023
Grand Hyatt Hong Kong
10.0
Exceptional
Elizabeth from Hong Kong SAR, China
Couple
2 Twin Beds
Stayed 1 night in July 2020

Perfect Girlie Staycation -Brunch & Pool days ”

Pros: Facilities in room, Nespresso coffee machine, large bathtub, super clean & excellent pillow menu. Best pool in Hong Kong for a pool day staycation & great cocktails from the bar. Seafood, Steak & Spritz brunch was wonderful - great DJ and very attentive staff Wonderful breakfast with a wide variety of meal choices. Cons: Fitness center and spa closed (due to COVID 19)! Pool now closed (due to COVID 19) Restaurants closed from 6pm - it would be great if the restaurants were able to offer a takeaway service, where you could order and pay on an app & have the meal bought to your room.

Reviewed July 23, 2020

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Dear Elizabeth, Thank you for taking the time to write a review of your stay at Grand Hyatt Hong Kong. We are most delighted to know that you had an overall enjoyable stay and were pleased with our facilities. We are also very appreciative of your special highlights on the brunch at our outdoor Grill restaurant, sumptuous breakfast menu and service extended by the team. Your gracious comment about takeaway service at restaurants is received with sincere appreciation. We look forward to welcoming you back in the not so distant future. Best regards, Rike Erdbrink Hotel Manager

Responded September 24, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
Jerome from Hong Kong SAR, China
Couple
1 King Bed City View
Stayed 3 nights in December 2022

Best staycation ever!”

The staff is amazing and will go all the way every single time. The amenities are great. The location being close to the harbour is amazing too. Only downside is accessibility to MTR. Nonetheless, this stay was the best staycation ever!

Reviewed January 06, 2023

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Dear Jerome, Thank you for taking your precious time to share a review of your best staycation at Grand Hyatt Hong Kong. It gives us immense joy to know that our associates went above and beyond to ensure you enjoyed your stay and their dedicated service combined with great amenities and proximity to the Victoria Harbour has greatly enhanced the experience. Guests’ recognition and kind compliments are what motivates our team members to continue giving their best always and we look forward to welcoming you back soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Responded January 09, 2023
Grand Hyatt Hong Kong
10.0
Exceptional
Paul from Hong Kong SAR, China
Couple
Grand Executive Harbour Suite
Stayed 2 nights in October 2021

Superb hotel, amazing service!”

We have stayed in the Grand Hyatt before and came back because it was the best staycation we've had so far (out of several) and the service was fantastic. We are seasoned travellers, so we have high standards and the staff here delivered once again. We had two nights in a suite to celebrate our engagement and the whole experience was superb. We dined in all the restaurants over our stays and each one was excellent, in particular Grissini’s this weekend. No doubt the best hotel in Hong Kong if you are looking for the 5-star experience.

Reviewed October 04, 2021

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Dear Paul,Thank you for taking your precious time to leave a lovely review of your stay at Grand Hyatt Hong Kong. We are very happy to know that this was another enjoyable stay and are also very appreciative of your compliments on all our services and dining options. We look forward to welcoming you back in the near future. Best regards, Richard Greaves, Area Vice President/General Manager, Grand Hyatt Hong Kong.

Responded October 18, 2021
Grand Hyatt Hong Kong
10.0
Exceptional
Morne from Hong Kong SAR, China
Family with young children
2 Twin Beds
Stayed 1 night in December 2020

A fantastic Christmas Staycation ”

My family and I booked into the Grand Hyatt to celebrate Christmas! It was amazing! The staff were friendly, helpful and really went out of their way to make our stay memorable. The rooms were warm, spacious and homely and really clean. The breakfast buffet was scrumptious, with lots of food to choose from. We are already planning our next stay for next year at the Grand Hyatt to celebrate my father in law's birthday!

Reviewed December 26, 2020

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Dear Morne, Thank you for choosing to celebrate Christmas at Grand Hyatt Hong Kong. We are most delighted to know that both your stay and dining experience was a pleasant one, and the warm hospitality extended by the team has enhanced your experience. We are eagerly looking forward to your next stay. Best regards, Rike Erdbrink Hotel Manager

Responded January 23, 2021
Grand Hyatt Hong Kong
10.0
Exceptional
Yunki from South Korea
Business traveler
2 Twin Beds Harbour View
Stayed 5 nights in March 2023

warm staff”

I left my suit in the room, and they were so kind to send pack it and send it in a box. I arranged the logistics but still, the whole procedure was extra smooth

Reviewed March 23, 2023

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Dear Yunki, Thank you very much for taking your precious time to give Grand Hyatt Hong Kong your vote of confidence. It is very heartening to know that our team has showcased exceptional service and you were particularly pleased with their efforts in arranging the suit to be sent back to you. I am sure they will be delighted to receive your kind words of praise and look forward to your continued support. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Responded March 24, 2023
Grand Hyatt Hong Kong
10.0
Exceptional
Lee from Hong Kong SAR, China
Couple
2 Twin Beds
Stayed 6 nights in March 2020

Excellent and comfortable,,warm and friendly staff.”

Not only is the hotel extremely fabulous, as already expected, but the staff are exceptional (especially Ms. Mary Chiu) and all the staff who assisted us and made our stay smooth and relaxing. Everything about this place is just perfect , and I would recommend it to everyone. I really appreciate the staff at this hotel, and the breathtaking harbour view from this angle (centre of it all ) is a remarkable experience, and blissful.

Reviewed March 30, 2020

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Dear Lee, Thank you very much for taking the time to post a beautiful review of your recent stay at Grand Hyatt Hong Kong. It gives us great joy to know that you enjoyed a wonderful stay in a room with stunning view of the iconic Victoria Harbour and you were particularly impressed with the warm hospitality extended by Mary. We are very appreciative of your great compliments on our exceptional service and are eagerly looking forward to your return in the very near future. Best regards, Winnie Lee - Executive Assistant Manager

Responded March 31, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
Yu from Hong Kong SAR, China
Couple
1 King Bed Harbour View with Club Access Deluxe
Stayed 1 night in December 2021

One of the Best Staycation”

This is my second time to choose GH for my staycation. The hotel staffs are nice. This time we stayed in Harbour View Room with Club Access. The 180 degree view of the Victoria Harbour in room is amazing. The Club itself is cozy and provided wonderful environment to enjoy the harbour view. It will be prefect if more F&B to be selected in afternoon tea session.

Reviewed December 20, 2021

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Dear Yu, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. It is a delight to know that it was another pleasant stay, and you were particularly impressed with the warm hospitality provided by our team and you were able to enjoy our guest room with a panoramic view of the Victoria Harbour. We have also noted and shared your feedback with the team regarding food and beverage options during afternoon tea session at the Grand Club Lounge. Thank you for recognizing our efforts with a perfect rating and we look forward to welcoming you back soon. Best regards, Richard Greaves, Area Vice President/General Manager, Grand Hyatt Hong Kong.

Responded December 21, 2021
Grand Hyatt Hong Kong
10.0
Exceptional
nitin from Hong Kong SAR, China
Couple
1 King Bed Harbour View Plateau with Terrace
Stayed 1 night in December 2020

Great Hotel”

Booked the sea facing balcony room on the 11 floor, had stunning view of the harbour and the room had a massive bath tub which was an amazing experience. Room was well priced due to the pandemic and staff serviy was excellent. Breakfast buffet was amazing . Overall a 5 star experience. They have great staycation deals available at the moment with dinner and breakfast so highly recommend for anyone looking for a good place for staycation. Would highly recommend the balcony rooms due to the great view and massive bath tub

Reviewed December 05, 2020

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Dear nitin, Thank you for sharing compliments of an overall 5 star experience at Grand Hyatt Hong Kong. We are most pleased to know that you enjoyed your stay in our Plateau terrace room and also found great value in our staycation offers. It would be our pleasure to welcome you back in the nearest future. Best regards, Rike Erdbrink Hotel Manager

Responded January 20, 2021
Grand Hyatt Hong Kong
9.6
Exceptional
Moe from Hong Kong SAR, China
Couple
1 King Bed City View
Stayed 1 night in October 2020

A very nice hotel”

Stayed at the Grand Hyatt for a birthday celebration and it was a pleasant, memorable experience. We were given a room with an impressive view of the cityscape and harbour. Everything was clean and orderly as you expect for a 5-star hotel. The room service food we ordered was nicely prepared and in generous portions. The hotel also provided us with a nice birthday treat. Breakfast included a nice variety of foods and we were quite satisfied with the overall quality. Throughout our stay the staff were very polite and helpful. Thank you to all of the staff and a big thanks to Scott Chui for taking very good care of us!

Reviewed October 27, 2020

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Dear Moe, Thank you for choosing to celebrate your birthday at Grand Hyatt Hong Kong and we are most delighted to receive your compliments on the cleanliness of our room, scrumptious breakfast spread and warm hospitality provided by the team, in particular the care and attention shown by Scott. It would be our pleasure to have you as our guest again very soon. Best regards, Rike Erdbrink Hotel Manager

Responded October 30, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
Lee from Hong Kong SAR, China
Couple
2 Twin Beds
Stayed 1 night in April 2020

Excellent staff and perfect setting ”

I have written this review a few times already and still I receive agoda email to ask me to review again and again. I can do it for the rest of my life if you like on a daily basis. Anyway Ms. Mary Chiu is amazing and fantastic and so is Kenneth the waiter at the Grand Cafe. Again, everything is perfect and especially the breathtaking harbour view. It gives the illusion of like a Hotel on water. It's an experience in its own right.

Reviewed April 12, 2020

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Dear Lee, Thank you for taking your precious time to post a review following your recent stay at Grand Hyatt Hong Kong. It is a real pleasure to know that you had an overall enjoyable stay in a room with breathtaking view of the harbour and that all our services have lived up to your expectations. We will certainly share your compliments with Mary Chiu and Kenneth encouraging them to continue their passion in enhancing guest experience. Thank you for choosing to stay with us and we look forward to providing you with several more pleasant experiences. Best regards, Rike Erdbrink Hotel Manager

Responded April 17, 2020
Grand Hyatt Hong Kong
9.7
Exceptional
Elif from Turkey
Business traveler
Stayed 3 nights in October 2011

Perfect Hotel”

location, service, rooms they are the best

i was stayed 3 night at grand hyatt hotel - wanchai - hong kong and it is located wonderfull place. the hotel facilities and the rooms are perfect and service is great, i want to thank you hyatt group for all.

Reviewed November 03, 2011

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9.0
Exceptional
Cindee from Singapore
Family with young children
Stayed 4 nights in August 2012

Excellent service and spacious rooms”

Beautiful service from check-in to check-out

This was a last minute booking as we had changes to our flights and we did not have too many choices. The hotel is a little pricey for an old hotel but it is well maintained and has many F&B options. Upon check-in, the receptionist had received our request for a baby cot in the room and this was done efficiently. We were also pleasantly surprised by the quality and new condition of the cot. The baby linen were beautiful and an added plus. The rooms are spacious for a Hong Kong hotel and there was lots of room to move around even after placing a baby cot. The toilets had gold taps and lots of mirrors, providing lots of amusement for our baby. The bed could have been better. It tended to sag a little in the middle but we were too tired at the end of every day to complain. We were greeted warmly every time we stepped in and out of the hotel and this made the experience wonderful. The MTR subway was quite a distance but after the second day, we figured out that using the overhead bridges was the best way to get there. It took about 15 minutes to walk to Wanchai station, given we had a baby with us. The sports facilities are wonderful. There are 2 pools and a huge playground. The gym looked very nice too, even though we didn't have a chance to step in there.

Reviewed August 29, 2012

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10.0
Exceptional
Kaimei from Sweden
Business traveler
Stayed 2 nights in April 2012

Always good”

location

as always, hyatt hotel never disappoints me where ever i check in in the world. i love stay in this hotel during my rushing visit in hong kong. although i only stay one night and sometimes i have to stay a week, hyatt has made my home when i am out working and traveling. the food in the italian restaurant is great, and breakfast is the best of all i experience. the view overthe harbour makes you love hong kong immediately.

Reviewed May 07, 2012

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10.0
Exceptional
Siew
Business traveler
1 King Bed
Stayed 5 nights in July 2018

Good experience”

I would highly recommend the Grand Hyatt Hong Kong. The hotel is beautiful with spacious rooms, service is very warm and friendly and the location is central and convenient. Will return again.

Reviewed August 01, 2018

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8.3
Excellent
Peter from Germany
Solo traveler
Stayed 4 nights in February 2011

Excellent Hotel with great service”

good location in Central, excellent hotel service, general appearance high class, pricy

Stayed at the Grand Hyatt in Central Hong Kong for 4 nights, very nice location if you like shopping, sight seeing, dining, bars. Hotel service first class, rooms are spacious (for HK), however, this all comes at a relatively high price. Also, breakfast/dining/other services are quite expensive in the hotel, but there are many options in walking distance near by.

Reviewed February 18, 2011

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8.8
Excellent
Devin from Australia
Couple
2 Twin Beds
Stayed 9 nights in November 2020

Unremarkable ”

We stayed at the Grand Hyatt for 9 nights. In general, the staff were polite and responsive and the room was clean + comfortable. However, the experience as a whole was largely unremarkable. When we first checked in, the reception desk offered no warmth or welcome. I might understand if they were busy, but we were literally the only people checking in. From then on, there was nothing special to report about the experience – which is in contrast to the competition. While other 5 start hotels in HK are going out of their way to offer exceptional service by offering personalize services/thrown in value adds. We received nothing of the sort. So while The Grand Hyatt HK ticked all the basic boxes, it is not operating to the standard of its peers in our experience.

Reviewed November 30, 2020

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Dear Devin, Thank you for taking your precious time to share an experience of your stay at Grand Hyatt Hong Kong. We are glad to receive your compliments on the service provided by the team and on the cleanliness of our room. We truly appreciate you taking the time to share your feedback on how we could perfect ourselves as it is only through concerned individuals like yourself that we are able to monitor and improve our service. We regret that we failed to provide you with an overall favourable experience and would like to assure you that we will focus our best efforts to enhance our offers. Your feedback and patronage are of great value to us and we look forward to the opportunity of having you as our guest again in the nearest future. Best regards, Rike Erdbrink Hotel Manager Grand Hyatt Hong Kong

Responded November 30, 2020
Grand Hyatt Hong Kong
7.6
Very good
Teoman from Turkey
Family with young children
2 Twin Beds
Stayed 2 nights in June 2020

Great rooms and pool, boring f&b and bad service”

Great rooms, very spacious and clean. In room amenities and technology are awesome. Hotel’s pool is the star but the restaurant next to it is a joke. Club sandwich, beef burger, shrimp linguine, pan fried fish, Caesar Salad are on the menu. Its very good if we were still at 90’s!!! Its 2020 Grand Hyatt Hong Kong!!! Is it all you can do??? Service at both pool restaurant and breakfast is super weak. Doesnt match with 5 star standards!!! Because of the disappointment at both pool restaurant and breakfast we didnt even dare to try other restaurants the hotel. You can walk for 10 mins to Wan Chai and try loaddss of amazing restaurants. Overall our stay was a big so so...

Reviewed July 02, 2020

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Dear Teoman, Thank you for sparing your precious time to share your compliments on our in-room technology, amenities, cleanliness and outdoor pool facilities. We have also noted your disappointment regarding the poor service and limited menu options at the Grill restaurant. Please accept our sincere apologies for failing to meet your expectation on this occasion. Your feedback is very important to us as it helps us in shaping our services and facilities through understanding guest needs. Thank you for staying with us and we hope you will continue to give us your valuable support. Best regards, Rike Erdbrink Hotel Manager

Responded September 02, 2020
Grand Hyatt Hong Kong
9.7
Exceptional
Susie from Indonesia
Couple
Stayed 4 nights in September 2012

Good quality services”

Good facilities, high quality hotel rooms, delicious morning breakfast, and a very wonderful view of Hongkong

Well basically the Grand Hyatt Hongkong is a very luxurious, high class yet a very comfortable place to stay for a good relaxing vacation the best part is the hotel rooms, customer services, the wonderful views of Hongkong are of excellent if not a very very good quality. And also they had one of the most delicious breakfast provided that I had ever tasted. My personal opinion is it is a very good place to stay eventhough the place is very fancy you can feel yourself at home when relaxing at your own hotel room.

Reviewed September 29, 2012

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8.8
Excellent
Yashna from Hong Kong SAR, China
Group
2 Twin Beds
Stayed 1 night in October 2020

Staycation at the Hyatt”

We visited Grand Hyatt over a long weekend, and were very happy with the service and the amount of care they took with hygiene and wearing masks around the hotel due to Covid. We asked for quite a lot of things from housekeeping throughout our stay (a number of towels, cutlery, water bottles, pillows etc.) and they were very accommodating. Even with special requests we had regarding breakfast, they were happy to help us out, and the breakfast spread was impressive - including a number of vegetarian options! Rooms were clean and nicely setup. Since it was a public holiday the pool was very very crowded, but this is unavoidable. Regardless the pool bar and pool itself was a lovely atmosphere.

Reviewed October 03, 2020

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Dear Yashna, Thank you for sparing your precious time to post a review of your stay at Grand Hyatt Hong Kong. We are most delighted to know that you had an overall enjoyable stay and are also very appreciative of your recognition on the works and efforts put in by the team. Thank you for your compliments and we look forward to welcoming you back soon. Best regards, Rike Erdbrink Hotel Manager

Responded October 29, 2020
Grand Hyatt Hong Kong
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