This property is in high demand!
3 travelers have booked today.

Agoda Preferred recommends trusted and verified properties that have a long-standing relationship with Agoda and meet certain criteria.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
![Check-in [24-hour]](https://pix10.agoda.net/property/5373850/0/0d9210dbeaa2e4f0cea544f7fcd749e1.jpg?ca=0&ce=1&s=1024x768)
Check-in was super quick, even though the hotel was full.

- Many guests have praised the breakfast at this property
Fantastic breakfast the best in Sri Lanka - well done Team!
- Many guests have praised the view at this property
Overall, a lovely place to relax with unforgettable views.
- Airport transfer available! Additional charges may apply. To request,...
Private beach
Private beach
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
3 travelers have booked today.
Based on 685 verified reviews
8.9
8.9
8.8
8.6
8.4
Location rating score
| Value for money | 8.4 |
| Distance to city center | 5 km |
| Location rating | 8.6 |
| Nearest airport | Mattala Rajapaksa International Airport (HRI) |
| Distance to airport | 107.3 km |
Experience your vacation the best way yet with Radisson Blu Resort Galle's bar and poolside bar available right in front of your doorstep for when you need a sip or two.
While relaxing at Radisson Blu Resort Galle, you can take pleasure in the swimming pool facility to get your day started the right way with a splash for a revitalizing morning or evening.
Yes! Radisson Blu Resort Galle offers laundry service at your disposal for whenever you need your favorite shirts or dresses clean and fresh all throughout your vacation. Please contact the property for more information.
Yes! Radisson Blu Resort Galle provides dry cleaning service that is accessible all throughout your stay, making sure you're always looking your best in your favorite outfit. Please contact the property for more information.
Radisson Blu Resort Galle accepts up to 3, with payment card options such as American Express, MasterCard, and Visa.
Past solo travelers that have stayed at this property have given Radisson Blu Resort Galle an average rating of 8.6. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.
Verified couple travelers that have stayed at this property have given Radisson Blu Resort Galle an average rating of 8.5. You can look up on more specific customer reviews, and comments by filtering for a specific type of verified guest travelers down in the review section.
Past families with older children that have stayed at this property have given Radisson Blu Resort Galle an average rating of 8.7. You can check out more detailed customer assessments and comments by filtering for a specific type of verified travelers down in the review section.
Past group travelers that have stayed at this property have given Radisson Blu Resort Galle an average rating of 8.4. You can check out more precise customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.
Past local travelers that have stayed at this property have given Radisson Blu Resort Galle an average rating of 9.0. You can look up on more specific customer testimonials, and comments for this property down in the review section.
The closest train, metro, or bus station is Galle Central Bus Station, 4368.41 m away from Radisson Blu Resort Galle.
Radisson Blu Resort Galle is situated within Galle Beach, which makes it ideally close to natural scenery including Rathgama Lake.

Experience Luxury and Tranquility at Radisson Blu Resort Galle
Nestled just 5 kilometers from the vibrant heart of Galle, the Radisson Blu Resort offers a perfect blend of serenity and convenience. Recently renovated in 2022, this upscale retreat boasts 172 elegantly appointed rooms, each designed to provide guests with a comfortable and luxurious stay. Whether you're here for leisure or business, the resort's modern amenities and stunning surroundings create an ideal setting for a memorable getaway.
Guests can enjoy flexible check-in and check-out times, with check-in from 2:00 PM and check-out until 12:00 PM, ensuring a relaxed and stress-free experience. The hotel warmly welcomes families, allowing children aged 3 to 12 to stay free of charge, making it an excellent choice for family vacations. With its prime location, contemporary design, and family-friendly policies, Radisson Blu Resort Galle promises an unforgettable stay amidst the natural beauty and rich culture of Sri Lanka.
Unwind and Indulge in Entertainment at Radisson Blu Resort Galle
At Radisson Blu Resort Galle, your entertainment needs are well taken care of. Whether you're looking to relax, rejuvenate, or simply have a good time, this resort offers a range of entertainment facilities to suit your preferences.
Start your evening by unwinding at the stylish bar, where you can sip on expertly crafted cocktails and enjoy the vibrant atmosphere. For those seeking ultimate relaxation, the sauna and steam room provide the perfect escape, allowing you to melt away stress and soothe your senses.
If pampering is what you're after, the resort's spa offers a variety of treatments and therapies designed to revitalize your mind, body, and soul. Indulge in a soothing massage or indulge in a rejuvenating facial, leaving you feeling refreshed and renewed.
For nature enthusiasts, the resort's lush garden is a tranquil oasis where you can take a leisurely stroll, admire the vibrant flora, and find your own secluded spot to unwind.
If you're in the mood for some quiet time, the library is stocked with a wide selection of books, perfect for curling up with a good read. Alternatively, the shared lounge and TV area provide a cozy space to relax and catch up on your favorite shows or movies.
No matter what your idea of entertainment is, Radisson Blu Resort Galle has it all. Immerse yourself in the luxurious amenities and create unforgettable memories during your stay.
Unwind and Stay Active at Radisson Blu Resort Galle's Impressive Sports Facilities
At Radisson Blu Resort Galle, guests can enjoy a wide range of sports facilities that cater to both relaxation and active pursuits. Dive into the refreshing waters of the indoor and outdoor pools, perfect for a leisurely swim or a fun splash with friends and family. For those looking to stay in shape during their stay, the well-equipped fitness center offers state-of-the-art equipment and professional trainers to assist you in achieving your fitness goals.
Water sports enthusiasts will be delighted by the array of non-motorized activities available, including kayaking, paddleboarding, and snorkeling, allowing you to explore the crystal-clear waters of the Indian Ocean. The resort also boasts a private beach, where you can soak up the sun, build sandcastles, or simply unwind with a good book.
If you're in the mood for some friendly competition, head to the dart board area and challenge your companions to a thrilling game. For a more serene experience, the yoga room provides the perfect space to find your inner peace and rejuvenate your mind, body, and soul. To top it all off, the poolside bar offers refreshing beverages and delicious snacks, ensuring you stay hydrated and energized throughout your stay. With its impressive range of sports facilities, Radisson Blu Resort Galle is the ideal destination for both relaxation and active pursuits.
Convenience at Your Fingertips: Radisson Blu Resort Galle's Exceptional Facilities
At Radisson Blu Resort Galle, convenience is a top priority, ensuring that every guest has a seamless and comfortable stay. With a wide range of convenience facilities available, you can expect nothing less than exceptional service throughout your visit.
Enjoy the luxury of 24-hour room service, allowing you to indulge in delicious meals or refreshing beverages at any time of the day or night. The hotel also offers laundry service and dry cleaning, ensuring that your clothes are always fresh and ready for any occasion. For added peace of mind, safety deposit boxes are provided in each room, allowing you to securely store your valuables.
The dedicated concierge team is always ready to assist you with any requests or inquiries you may have, ensuring that your stay is tailored to your preferences. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to easily stay in touch with loved ones or catch up on work. For those who prefer to smoke, there is a designated smoking area available. Additionally, the hotel offers luggage storage and daily housekeeping services, ensuring that your belongings are safe and your room is always tidy and welcoming.
Convenient and Hassle-Free Transport Facilities at Radisson Blu Resort Galle
When it comes to transport facilities, Radisson Blu Resort Galle goes above and beyond to ensure a convenient and hassle-free experience for its guests. From the moment you arrive at the airport, you can take advantage of the hotel's airport transfer service, allowing you to relax and enjoy the journey to the resort.
For those looking to explore the beautiful city of Galle and its surroundings, the hotel offers a range of tour options. Whether you want to discover the historic Galle Fort, visit the stunning beaches along the coast, or immerse yourself in the local culture and cuisine, the hotel's tour service will help you make the most of your stay.
Parking is never a problem at Radisson Blu Resort Galle, with both valet parking and a car park available onsite. If you prefer to have your own wheels, the hotel also offers car hire services, allowing you to explore the area at your own pace. Additionally, the hotel provides a taxi service for those who prefer to sit back and relax while someone else takes care of the driving.
To make your travel arrangements even more convenient, the hotel offers a ticket service, ensuring that you can easily book tickets for local attractions, events, or transportation. And the best part? The car park is free of charge, giving you one less thing to worry about during your stay.
With its comprehensive range of transport facilities, Radisson Blu Resort Galle ensures that getting around is a breeze, leaving you more time to relax and enjoy your stay in this beautiful part of Sri Lanka.
Indulge in a Gastronomic Journey at Radisson Blu Resort Galle
At Radisson Blu Resort Galle, dining is an experience that will tantalize your taste buds and leave you craving for more. With a range of dining facilities to choose from, you can savor a variety of culinary delights throughout your stay.
Start your day with a sumptuous breakfast buffet at the hotel's restaurant, where you can feast on a wide selection of continental breakfast options. Whether you prefer freshly baked pastries, tropical fruits, or a hearty cooked breakfast, there is something to satisfy every palate.
For a quick pick-me-up or a casual bite, head to the coffee shop, where you can enjoy a refreshing cup of coffee or tea paired with delicious snacks. The cozy ambiance and friendly service make it the perfect spot to relax and unwind.
If you're in the mood for a more indulgent dining experience, look no further than the hotel's 24-hour room service. From local Sri Lankan specialties to international favorites, the extensive menu offers something for everyone. Whether you're craving a comforting bowl of curry or a juicy steak, the talented chefs will ensure that every dish is prepared to perfection.
For those who enjoy outdoor dining, the hotel also offers BBQ facilities. Gather with friends and family and savor the smoky flavors of grilled meats and seafood, accompanied by an array of delectable sides and sauces.
With daily housekeeping ensuring a clean and comfortable environment, you can focus on enjoying your dining experiences to the fullest. From breakfast to dinner, Radisson Blu Resort Galle promises a gastronomic journey that will leave you with unforgettable memories.
Luxurious and Comfortable Rooms at Radisson Blu Resort Galle
Experience the epitome of luxury and comfort at Radisson Blu Resort Galle with its range of exquisite room offerings. Choose from the Deluxe Room, featuring either two single beds or one king bed, for a cozy and relaxing stay. The Junior Suite, with its spacious layout and a plush king bed, provides the perfect retreat for discerning travelers. The Premium Room offers the option of two single beds or one king bed, ensuring a restful night's sleep. For the ultimate indulgence, the Presidential Suite boasts a magnificent ocean view and features a king bed and two twin beds, while the Suite with Ocean View offers a serene ambiance with its one-bedroom layout and a comfortable king bed. With such diverse options, there is a room to suit every traveler's preference and style.
Booking these luxurious rooms at Radisson Blu Resort Galle on Agoda guarantees the best prices and a hassle-free experience. Agoda offers exclusive deals and discounts, ensuring that you get the most value for your money. With Agoda's user-friendly platform, you can easily browse through the room options, compare prices, and make a reservation in just a few clicks. Enjoy a seamless booking experience and secure your dream room at Radisson Blu Resort Galle with Agoda today!
Galle Beach: A Tropical Paradise in Galle, Sri Lanka
Nestled along the stunning southern coast of Sri Lanka, Galle Beach is a tropical paradise that offers a perfect blend of sun, sand, and serenity. This pristine stretch of golden sand is located just a short distance from Radisson Blu Resort Galle, making it an ideal destination for beach lovers and water enthusiasts.
With its crystal-clear turquoise waters and gentle waves, Galle Beach is a haven for swimming, snorkeling, and other water sports. Whether you're looking to take a refreshing dip in the ocean, explore the vibrant coral reefs, or simply relax on the soft sand under the shade of a palm tree, Galle Beach has something for everyone.
Beyond its natural beauty, Galle Beach is also steeped in history and culture. The nearby Galle Fort, a UNESCO World Heritage Site, is a must-visit attraction that offers a glimpse into the city's colonial past. Take a leisurely stroll along the fort's ramparts and soak in panoramic views of the Indian Ocean, or wander through its narrow streets lined with charming Dutch colonial buildings, art galleries, and boutique shops.
After a day of sun-soaked adventures, head back to Radisson Blu Resort Galle and unwind in the comfort of your luxurious room or indulge in a rejuvenating spa treatment. With its idyllic location and easy access to Galle Beach, this resort is the perfect gateway to a truly unforgettable beach vacation in Galle, Sri Lanka.
Convenient Transportation from the Nearest Airports to Radisson Blu Resort Galle
Located in the picturesque city of Galle, Sri Lanka, Radisson Blu Resort Galle offers a luxurious and serene retreat for travelers seeking a beachside getaway. Getting to this stunning resort is a breeze, thanks to the convenient transportation options available from the nearest airports.
For international travelers, the Bandaranaike International Airport in Colombo is the most common point of entry. From the airport, you can choose to take a private taxi or arrange for a transfer through the resort. The journey from the airport to Radisson Blu Resort Galle takes approximately 2.5 to 3 hours, depending on traffic conditions. Along the way, you'll be treated to breathtaking views of the Sri Lankan countryside and coastline, making the trip an enjoyable part of your overall experience.
Alternatively, if you prefer a shorter travel time, you can opt to fly into the nearby Koggala Airport, which is only a 30-minute drive from the resort. Several domestic airlines operate flights to Koggala Airport, offering a convenient and time-saving option for travelers. Once you arrive at the airport, you can easily arrange for a taxi or a resort transfer to take you directly to Radisson Blu Resort Galle.
No matter which airport you choose to arrive at, the journey to Radisson Blu Resort Galle promises to be an enchanting introduction to the beauty of Sri Lanka. Whether you're traveling for business or leisure, this luxurious beachfront resort is the perfect destination to unwind and indulge in the tranquility of the surroundings.
Discover the Tranquility of St. Joseph's Chapel near Radisson Blu Resort Galle
Nestled amidst the serene coastal landscape of Galle, Sri Lanka, Radisson Blu Resort Galle offers a truly enchanting getaway. While the resort itself boasts luxurious amenities and breathtaking views, it is the nearby St. Joseph's Chapel that adds a touch of tranquility to the surrounding area.
Located just a short distance from the resort, St. Joseph's Chapel is a hidden gem that offers a peaceful retreat for those seeking solace and spiritual rejuvenation. This charming chapel, with its beautiful architecture and serene ambiance, provides a serene escape from the bustling city life. Visitors can immerse themselves in the soothing atmosphere, take a moment for quiet reflection, or simply admire the intricate details of the chapel's design.
Surrounded by lush greenery and overlooking the sparkling Indian Ocean, St. Joseph's Chapel offers a picturesque setting for both locals and tourists alike. Whether you are a devout worshipper or simply appreciate the beauty of religious landmarks, a visit to this tranquil sanctuary is a must during your stay at Radisson Blu Resort Galle. Indulge in a moment of peace and serenity as you explore the spiritual side of Galle, Sri Lanka.
Shop for Local Treasures
Located near Radisson Blu Resort Galle, you'll find a variety of shopping landmarks that offer unique local treasures. Start your shopping excursion at the Natural Silk Factory, where you can witness the intricate process of silk production and browse through a stunning collection of silk garments and accessories. For those in search of exquisite gemstones and jewelry, LusterBlue Gem and Jewellery is a must-visit. Explore their extensive collection of sparkling gems, including sapphires, rubies, and emeralds, and find the perfect piece to take home as a cherished souvenir. With these shopping landmarks just a stone's throw away from the resort, you'll have the opportunity to immerse yourself in the vibrant local culture and bring back a piece of Sri Lanka's rich heritage.
Affordable Luxury: Experience Radisson Blu Resort Galle at a Competitive Price
Escape to the tropical paradise of Galle, Sri Lanka, without breaking the bank at Radisson Blu Resort Galle. With an average room price of just $178, this luxurious resort offers an unbeatable combination of comfort, convenience, and value for money.
Compared to the average price of a hotel room in Galle, which stands at $119, Radisson Blu Resort Galle provides an exceptional opportunity to indulge in a world-class experience without compromising on your budget. Whether you're planning a romantic getaway, a family vacation, or a business trip, this resort offers a range of room options to suit your needs and preferences.
From spacious and elegantly appointed rooms to stunning ocean views and top-notch amenities, Radisson Blu Resort Galle ensures that every guest enjoys a memorable stay. Soak up the sun by the sparkling pool, savor delectable cuisine at the on-site restaurants, or unwind with a rejuvenating spa treatment – all at a price that won't break the bank. Book your stay at Radisson Blu Resort Galle today and discover the perfect blend of luxury and affordability in the heart of Galle.
Fantastic Experience with Clean Spacious Rooms and Wonderful Staff
Radisson Blu Resort Galle offers a fantastic experience with clean, spacious rooms and a wonderful staff. The rooms are beautifully designed, providing ample space and a balcony with stunning sea views. The large bathrooms are a standout feature, offering both comfort and luxury. The staff at the hotel are kind and helpful, ensuring a memorable stay for guests. Whether you are traveling with kids or looking for a peaceful getaway, this hotel is perfect for all types of travelers. The beautiful lobby welcomes guests with refreshing drinks, setting the tone for a delightful stay. With excellent service, comfortable amenities, and a breathtaking view of the pool and ocean, Radisson Blu Resort Galle is a top choice for a memorable stay in Galle, Sri Lanka.
A Paradise of Positive Customer Reviews
Nestled in the heart of Galle, Sri Lanka, the Radisson Blu Resort Galle has garnered an impressive reputation for its exceptional customer ratings. With an overall score of 8.5, this luxurious resort has left a lasting impression on its guests, who have praised its outstanding facilities, cleanliness, and staff performance.
One of the standout features that guests rave about is the resort's incredible value for money. With an impressive rating of 8.1 for value, guests are delighted by the high-quality amenities and services offered at a reasonable price. From the moment you step foot into the resort, you'll be greeted by a warm and welcoming atmosphere that instantly makes you feel at home.
The Radisson Blu Resort Galle also shines when it comes to its state-of-the-art facilities. With a remarkable score of 8.8, guests are blown away by the range of amenities available to them. Whether you're looking to relax by the stunning infinity pool, indulge in a rejuvenating spa treatment, or savor delectable cuisine at one of the resort's restaurants, there is something for everyone to enjoy.
Furthermore, the resort's commitment to cleanliness is highly praised by its guests, with a remarkable rating of 8.6. From the meticulously maintained rooms to the pristine public areas, every corner of the resort exudes a sense of freshness and hygiene.
Located in the heart of Galle, the resort also scores an impressive 8.4 for its prime location. Guests can easily explore the vibrant city and its famous attractions, such as the Galle Fort and the Dutch Reformed Church, which are just a stone's throw away.
Last but not least, the staff performance at the Radisson Blu Resort Galle is nothing short of exceptional. With a rating of 8.6, the dedicated and friendly staff go above and beyond to ensure that every guest's needs are met. From personalized recommendations to prompt and efficient service, the staff's attention to detail is truly commendable.
Overall, the Radisson Blu Resort Galle's positive customer reviews are a testament to its commitment to excellence. With outstanding facilities, exceptional cleanliness, a prime location, and a staff that goes above and beyond, this resort is the epitome of a luxurious and unforgettable holiday experience.
Excellent8.9
Facilities
Excellent8.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Radisson Blu Resort Galle is a certified 'Safe & Secure' hotel certified by the Sri Lanka Tourism Development Authority.
We’re thoughtfully enhancing our spaces to elevate your future stays — thank you for your kind understanding.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
Powered by OpenAI
The hotel staff have been praised for their great service by guests. The stunning view of the Indian Ocean from the room balcony has left guests in awe. The hotel offers a highly recommended private dinner by the beach with excellent service. Moreover, guests have given good feedback about the superb food quality and wide selection of dishes. If you're seeking a relaxing getaway with a beautiful sea view, this hotel is an ideal choice.
Food quality needs improvement and the a-la-carte menu is expensive according to guest reviews.
Did you find this review summary helpful?
This resort really has everything you could want. The beach is perfectly clean and feels almost private with no outsiders around. The pools are huge, and there are several kids’ pools, not just one. The kids’ activity room was great too and kept them busy for hours. The food was delicious, and on Saturday night we even got to enjoy a traditional Sri Lankan dance show. The rooms aren’t that big, and I personally would have liked wooden or carpeted floors instead of tiles, as they can get damp near the sea. But the air conditioning worked perfectly, which was a big plus. The bathroom had a couple of slightly wobbly fittings, but nothing serious. Check-in was super quick, even though the hotel was full. We checked out quite late and no one rushed us or called to remind us. The restaurant staff did look a bit tired, so clearing plates took a while, and we had to ask a few times. Understandable though, as the place was packed. In the end, the kids absolutely loved it, and so did we. A really nice hotel for a relaxing beach holiday.
Dear Vijan, Thank you for your detailed and thoughtful feedback. We're delighted to hear you and your family had a relaxing and enjoyable beach holiday with us. It's great to know the beach, pools, kids’ facilities, and traditional dance show added to your experience. We appreciate your constructive comments regarding the flooring, bathroom fittings, and restaurant service during busy times — your observations help us improve. I'm glad our team could make your check-in and check-out smooth and unhurried, even during peak occupancy. We hope to welcome you and your family back soon for another memorable stay. Warm regards, Kedar Dighe General Manager Radisson Blu Resort Galle
We stayed in room on fifth floor and it was a perfect stay with nice view of the sea. All the rooms of Radisson are built with sea and pool view. Comfortable rooms with all the facilities. Dinner and breakfast Buffet meals was very tasty with so many varities. Coketails mocktails also really good with reasonable prices. I got complimentry cake for my first year wedding anniversary. Thankyou Radisson team for the great service and your friendliness. Highly recommend for ppl who are looking for great five star hotels in Galle. (Malitha)
Our stay at Radisson Blu Galle was nothing short of spectacular! From the moment we arrived, we were mesmerized by the stunning ocean views and the private beach, offering a perfect escape from the hustle and bustle. The location is unbeatable, with breathtaking sunsets and a serene ambiance that made our trip unforgettable. The hospitality was exceptional—every staff member was warm, attentive, and always ready to make our experience special. A special mention to the amazing head chef and the culinary team, who curated a delightful gastronomic journey. Every meal was a treat, with fresh, flavorful dishes that perfectly complemented the tropical setting. The ambience of the hotel is a perfect blend of luxury and relaxation, with beautifully designed spaces that enhance the overall experience. Whether lounging by the pool, enjoying a romantic dinner by the ocean, or simply taking in the tranquil surroundings, Radisson Galle offers a true getaway. Highly recommended for anyone looking for luxury, comfort, and impeccable service by the beach! Can't wait to return!
I had an amazing stay in Galle. A big thank you to Dixon, the manager, for his kindness and help, I accidentally booked the same night twice, and he sorted it out quickly without any hassle. That really saved me a lot of stress. The staff were all friendly and attentive specially Dinith for the service and Ajith. My room was super clean and had a gorgeous view. The gym was great, the food was tasty, and everything just felt well taken care of. I left with really good memories and would definitely come back.
Dear Mahdi, Thank you for your kind words. I’m glad Dixon could assist you quickly and that you enjoyed your stay with us. It’s wonderful to hear you appreciated the service from Dinith and Ajith, as well as the room, gym, and food. We look forward to welcoming you back soon! Best regards, Kedar Dighe General Manager Radisson Blu Resort, Galle
Airport transfer
Private beach
Currency exchange
Free Wi-Fi in all rooms!
“Service Fell Short of Expectations This Time”
We recently stayed at a five-star property in Sri Lanka, a place we’ve visited before and had a wonderful experience — but unfortunately, this time fell short of expectations. We arrived at the hotel around 1:40 PM with my family, including our two kids. I had requested a room upgrade at check-in, and the staff initially confirmed it would be arranged. However, we were left waiting in the lobby for over an hour without any clear communication. Eventually, they changed our room to a different building, located on a floor that was under renovation. As we entered, there was a strong smell of paint, which wasn’t ideal for a family with young children. That said, we do appreciate that they upgraded us to a suite, which was spacious and comfortable. The main reason for our visit was to celebrate our daughter’s birthday, which we had informed the receptionist about in advance. While they did kindly provide a birthday cake — which we’re thankful for — the rest of the arrangements promised were not followed through. The kids’ club was another letdown. It lacked properly trained staff, and none of the activities listed on the timetable were actually carried out, which was disappointing for the children. Aside from these issues, the rest of our stay was pleasant. We still have fond memories from our previous visit, and we hope the hotel takes this feedback seriously to improve consistency in service and guest satisfaction.
Dear Shiham, Thank you for taking the time to share your detailed feedback. We sincerely regret that your recent stay did not meet the expectations set by your previous visit. Please accept our apologies for the delays during check-in and for the inconvenience caused by the room location and ongoing renovations. We understand how important comfort is, especially when traveling with young children. While we're glad you found the suite spacious and appreciated the birthday cake gesture, it’s clear that we fell short in delivering the complete experience you were promised — particularly regarding the birthday arrangements and kids’ club activities. Your comments have been shared with the relevant teams to ensure such inconsistencies are addressed and improved upon immediately. We truly value your continued trust in us and hope to have the opportunity to welcome you back for a much-improved and seamless stay in the future. Warm regards, Kedar Dighe General Manager Radisson Blu Resort G