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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Enjoy luxury and sustainability at ALVA HOTEL BY ROYAL. Spacious rooms with stunning city and countryside views, rooftop pool, diverse dining options, well-equipped gym, and picturesque river views. Perfect for modern travelers seeking comfort and sustainability. ALVA HOTEL BY ROYAL in Sha Tin, Hong Kong offers scenic landscapes, a tranquil atmosphere, easy access to attractions like Ten Thousand Buddhas Monastery and Sha Tin Racecourse, breakfast takeaway, pool with stunning views, well-equipped AC rooms with Wi-Fi and invigorating showers, select rooms with city, mountain, or river views. Enjoy luxury and convenience with on-site bar and exciting tours. Perfect for two modern travelers seeking a memorable stay in Hong Kong. [Some content may be Generative AI assisted. Inaccuracies may occur.]
440 meters to public transportation
Check-in [24-hour]
Airport transfer
Great Breakfast
Great View
Airport transfer
Bicycle rental
Valet parking
Shuttle service
Fitness center
Swimming pool [outdoor]
Free Wi-Fi in all rooms!
Front desk [24-hour]
30 travelers have booked today.
Based on 27,790 verified reviews
8.9
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7.6
Location rating score
Value for money | 8.6 |
Location rating | 7.6 |
Nearest airport | Hong Kong International Airport (HKG) |
Distance to airport | 31.0 km |
Does ALVA HOTEL BY ROYAL have bars on the premises?
Delight in your vacation the best way with a drink in your hand at ALVA HOTEL BY ROYAL's bar available right in front of your doorstep for when you need a drink or two.
Does ALVA HOTEL BY ROYAL have a swimming pool?
While lounging at ALVA HOTEL BY ROYAL, you can delight in the swimming pool facility to get your day started the best way with a splash for a stimulating morning or evening.
How long do travelers generally stay at ALVA HOTEL BY ROYAL?
Verified past guests that have stayed at ALVA HOTEL BY ROYAL had an average nightly stay of 2 nights at this property.
At what time of the year is ALVA HOTEL BY ROYAL most popular?
ALVA HOTEL BY ROYAL's most popular month where verified guests travelers have stayed the most is in March.
What do past travelers love most about ALVA HOTEL BY ROYAL?
Past visitors that stayed at ALVA HOTEL BY ROYAL have given this property a rating of 8.852 for its outstanding cleanliness as the primary highlight for their stay.
What is the typical rating that verified Solo travelers' have given to ALVA HOTEL BY ROYAL?
Verified solo travelers that have stayed at this property have given ALVA HOTEL BY ROYAL an average rating of 8.4. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
What is the average rating that verified Business travelers' have given to ALVA HOTEL BY ROYAL?
Verified business travelers that have stayed at this property have given ALVA HOTEL BY ROYAL an average rating of 8.3. You can look up more detailed customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Families with young children have given to ALVA HOTEL BY ROYAL?
Past families with young children that have stayed at this property have given ALVA HOTEL BY ROYAL an average rating of 8.3. You can look up more thorough customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
What is the closest train, metro, or bus station to ALVA HOTEL BY ROYAL?
The closest train, metro, or bus station is Shek Mun MTR Station, 441.01 m away from ALVA HOTEL BY ROYAL.
Is breakfast offered at ALVA HOTEL BY ROYAL?
Wake up to a great continental and buffet breakfast at ALVA HOTEL BY ROYAL. Visitors can enjoy breakfast offered with an additional charge of 152 HKD for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the hotel.
Experience Luxury and Comfort at ALVA HOTEL BY ROYAL in Hong Kong
Welcome to ALVA HOTEL BY ROYAL, a luxurious 5.0-star hotel located in the vibrant city of Hong Kong, Hong Kong SAR, China. Built in 2019 and last renovated in the same year, this modern hotel offers a perfect blend of contemporary elegance and unparalleled comfort. With 618 beautifully designed rooms, ALVA HOTEL BY ROYAL is an ideal choice for both leisure and business travelers seeking a sophisticated and convenient stay.
Upon arrival, guests can check in from 03:00 PM and enjoy a seamless and efficient process. Whether you're traveling with family or for a business trip, the hotel's child policy allows children between the ages of 3 to 11 to stay free of charge, making it an excellent choice for families. Additionally, the check-out time is until 11:00 AM, providing guests with ample time to prepare for their departure.
Unwind and Indulge at ALVA HOTEL BY ROYAL's Entertainment Facilities
ALVA HOTEL BY ROYAL in Hong Kong, Hong Kong SAR, China offers a plethora of entertainment facilities that will ensure a memorable and enjoyable stay. Step into a world of leisure and relaxation as you explore the diverse range of options available within the hotel.
For those looking to shop till they drop, ALVA HOTEL BY ROYAL boasts a collection of upscale shops within its premises. Discover the latest fashion trends, indulge in luxury brands, or find unique souvenirs to take back home. Whether you're a fashion enthusiast or simply enjoy browsing through boutique stores, the shops at the hotel are sure to cater to all your retail desires.
After a day of exploring the vibrant city, unwind with a refreshing drink at the hotel's stylish bar. Sip on expertly crafted cocktails, sample a wide selection of premium spirits, or enjoy a glass of fine wine in a chic and sophisticated setting. The bar offers a relaxed ambiance, perfect for socializing with friends or simply enjoying some quiet time alone.
Nestled within the hotel's premises is a beautiful garden, providing a serene oasis amidst the bustling city. Take a leisurely stroll through the lush greenery, breathe in the fresh air, and let the peaceful surroundings rejuvenate your senses. The garden offers a tranquil escape from the urban hustle and bustle, allowing guests to relax and unwind in a natural setting.
With its range of entertainment facilities, ALVA HOTEL BY ROYAL ensures that guests have ample opportunities to indulge, relax, and create lasting memories during their stay.
Stay Active at ALVA HOTEL BY ROYAL's Premier Sports Facilities
At ALVA HOTEL BY ROYAL, guests can maintain their fitness routine with ease. The hotel boasts a state-of-the-art fitness center equipped with modern exercise machines and free weights, providing ample opportunities for a rigorous workout. For those seeking a refreshing dip, the outdoor pool offers a serene setting to relax and rejuvenate. Additionally, guests can take advantage of the complimentary access to the hotel's fitness center, ensuring that wellness remains a top priority during their stay.
Convenience Redefined at ALVA HOTEL BY ROYAL
At ALVA HOTEL BY ROYAL, convenience is a top priority. Guests can take advantage of the laundry service, dry cleaning, and laundromat facilities to keep their wardrobe fresh and clean throughout their stay. The hotel also offers room service, ensuring that guests can enjoy delicious meals in the comfort of their own rooms. For added peace of mind, safety deposit boxes are available to store valuable belongings, and the concierge is always ready to assist with any inquiries or arrangements. Whether guests are traveling for business or leisure, they can stay connected with complimentary wi-fi in all rooms and public areas. Additionally, the hotel provides luggage storage, vending machines, and daily housekeeping, allowing guests to focus on enjoying their time in Hong Kong without any hassle.
Convenient Transport Facilities at ALVA HOTEL BY ROYAL
ALVA HOTEL BY ROYAL offers a range of convenient transport facilities to ensure a seamless travel experience for its guests. For those arriving by air, the hotel provides airport transfer services, allowing guests to easily reach the hotel without the hassle of navigating public transportation. Additionally, the hotel offers car hire services, making it convenient for guests to explore the city at their own pace. For guests looking to explore local attractions, the hotel's shuttle service and ticket service provide easy access to popular tours and activities, allowing guests to make the most of their stay. Furthermore, valet parking and onsite car park facilities are available, ensuring that guests have hassle-free parking options during their stay. Whether guests prefer the convenience of a taxi service or the flexibility of car hire, ALVA HOTEL BY ROYAL's comprehensive transport facilities cater to the diverse needs of travelers.
Luxurious Room Facilities at ALVA HOTEL BY ROYAL
Experience the epitome of comfort and convenience with the exceptional room facilities at ALVA HOTEL BY ROYAL. Each room is equipped with modern amenities such as air conditioning, ensuring a pleasant and comfortable stay regardless of the weather outside. Slip into a cozy bathrobe and make use of the hair dryer provided for your grooming needs. Unwind in front of the television with satellite/cable TV channels or indulge in refreshments from the well-stocked mini bar. Additionally, the in-room coffee/tea maker and refrigerator offer the convenience of preparing your favorite beverages and storing snacks. The blackout curtains, complimentary instant coffee, and complimentary tea enhance the overall relaxation experience, while the high-quality linens and towels, along with toiletries, ensure a luxurious and hassle-free stay.
Indulge in Culinary Delights at ALVA HOTEL BY ROYAL
At ALVA HOTEL BY ROYAL, guests can savor a diverse range of culinary experiences. The hotel features a charming coffee shop where guests can unwind and enjoy freshly brewed coffee, delectable pastries, and light snacks. For a more substantial dining experience, the hotel's restaurant offers a delectable array of international and local cuisines, prepared by talented chefs. Additionally, guests can indulge in the convenience of room service, allowing them to relish gourmet meals in the comfort of their own rooms. The hotel also provides daily housekeeping, ensuring that the dining spaces and accommodations are kept immaculate. Guests can kick start their day with a sumptuous breakfast buffet, featuring an array of hot and cold dishes, or opt for a delightful continental breakfast for a lighter morning meal.
A Variety of Spacious and Comfortable Rooms at ALVA HOTEL BY ROYAL
ALVA HOTEL BY ROYAL in Hong Kong offers a wide range of room options to suit every traveler's needs. From the luxurious Apartment with 2 Beds to the cozy Standard Room - Queen, there is something for everyone.
The spacious Apartment with 2 Beds features 43 square meters of space and is furnished with 2 Single Beds, perfect for families or groups traveling together. For those seeking a more intimate setting, the Apartment with Queen Bed offers the same size and amenities but with a comfortable Queen Bed.
Booking your stay at ALVA HOTEL BY ROYAL through Agoda ensures that you will enjoy the best prices available. With Agoda's competitive rates, you can rest assured that you are getting the most value for your money. Additionally, Agoda provides a hassle-free booking experience, allowing you to easily secure your preferred room type with just a few clicks. So why wait? Book your stay at ALVA HOTEL BY ROYAL on Agoda today and experience the ultimate comfort and convenience.
Discover the Vibrant Neighborhood of Sha Tin in Hong Kong
Nestled in the heart of the New Territories, Sha Tin is a dynamic neighborhood in Hong Kong that offers a perfect blend of modernity and tradition. Visitors to Sha Tin can explore the picturesque Shing Mun River, which meanders through the area, providing a serene escape from the bustling city life. For nature enthusiasts, the nearby Ma On Shan Country Park boasts breathtaking hiking trails and panoramic views of the surrounding landscapes. Additionally, the iconic Ten Thousand Buddhas Monastery is a must-visit, featuring an awe-inspiring collection of unique golden statues.
Sha Tin is also renowned for its vibrant shopping and dining scene. The bustling New Town Plaza is a shopper's paradise, housing an array of high-end boutiques, international brands, and local retailers. Food lovers can indulge in a diverse culinary experience, from traditional Cantonese delicacies to international cuisines, at the numerous restaurants and eateries dotted throughout the neighborhood. Whether it's exploring cultural landmarks, embarking on outdoor adventures, or enjoying the lively atmosphere, Sha Tin offers a multifaceted experience for every traveler.
Convenient Transportation Options from the Airport to ALVA HOTEL BY ROYAL
ALVA HOTEL BY ROYAL, located in the bustling district of Sha Tin in Hong Kong, offers a convenient and accessible location for travelers. When it comes to getting to the hotel from the airport, there are several transportation options to choose from.
If you are arriving at Hong Kong International Airport (HKIA), the most convenient and efficient way to reach ALVA HOTEL BY ROYAL is by taking a taxi. Taxis are readily available at the airport and offer a comfortable and hassle-free journey to the hotel. The approximate travel time from HKIA to ALVA HOTEL BY ROYAL is around 40 minutes, depending on traffic conditions.
Another option is to take the Airport Express train from HKIA to Kowloon Station, and then transfer to the East Rail Line to reach Sha Tin Station. From Sha Tin Station, it is a short walk or a quick taxi ride to ALVA HOTEL BY ROYAL. This option is ideal for those who prefer public transportation and want to experience the efficient rail network in Hong Kong.
No matter which transportation option you choose, you can look forward to a pleasant stay at ALVA HOTEL BY ROYAL. This modern hotel offers stylish and comfortable rooms, state-of-the-art facilities, and exceptional service. Whether you are visiting for business or leisure, ALVA HOTEL BY ROYAL provides a convenient and welcoming base for your stay in Hong Kong.
Discovering Cultural and Recreational Gems near ALVA HOTEL BY ROYAL
Nestled in the vibrant district of Sha Tin, ALVA HOTEL BY ROYAL is surrounded by a plethora of cultural and recreational landmarks. Just a short distance away, guests can explore the awe-inspiring Ten Thousand Buddhas Monastery, a renowned Buddhist temple adorned with thousands of golden Buddha statues, making it a truly mesmerizing sight. For those seeking tranquility, Mau Tsai Shan and Tao Fung Shan Christian Centre offer serene retreats where visitors can immerse themselves in spiritual contemplation amidst lush greenery.
For families and leisure enthusiasts, the nearby Kak Tin Playground provides a delightful space for children to play and unwind, while the Sha Tin Racecourse offers the thrill of horse racing. Culture aficionados will be captivated by the Hong Kong Heritage Museum, showcasing the rich history and art of Hong Kong. Additionally, the Sheng Kung Hui Holy Spirit Church and Temple Hill are also within easy reach, offering opportunities for spiritual exploration and architectural appreciation. With the scenic Hong Kong Tolo Harbour and the esteemed Prince of Wales Hospital in close proximity, guests at ALVA HOTEL BY ROYAL can embark on a diverse array of enriching experiences during their stay.
Convenient Access to Public Transport Stations
Situated in the vibrant city of Hong Kong, ALVA HOTEL BY ROYAL offers convenient access to an array of public transport stations. Guests can easily explore the city using the nearby Tai Shui Hang MTR Station, Tai Wai MTR Station, Sha Tin MTR Station, Shek Mun MTR Station, Che Kung Temple MTR Station, University MTR Station, Sha Tin Wai MTR Station, Racecourse MTR Station, City One MTR Station, and Fo Tan MTR Station. Whether traveling for business or leisure, the hotel's strategic location provides seamless connectivity to the city's major attractions and business districts, making it an ideal choice for travelers seeking accessibility and convenience.
Diverse Dining Options Nearby
When it comes to dining, ALVA HOTEL BY ROYAL's location offers a plethora of options to satisfy any craving. From the flavorful noodles at Shing Kee Noodles and the traditional Cantonese dishes at Chan Kun Kee Restaurant to the modern Chinese cuisine at Sha Tin 18, guests can indulge in a diverse range of culinary experiences. For those seeking classic dim sum, Honorary Family Dim Sum Restaurant and Sichuan Garden are just a short distance away. Additionally, the vibrant flavors of Hong Kong can be explored at Hong Shing Restaurant and Fulum Palace, providing a true taste of the local culinary scene. Whether it's a casual meal at BRICK LANE Deli or a delightful dining experience at Tai Hing, guests at ALVA HOTEL BY ROYAL are spoilt for choice. For a unique café experience, The Alchemist Mail Cafe is also within easy reach, offering a cozy setting to enjoy a cup of coffee or tea.
Retail Therapy in the Neighborhood
ALVA HOTEL BY ROYAL is surrounded by an array of shopping landmarks, making it an ideal destination for avid shoppers. From the trendy Sha Tin Plaza and the bustling Fortune City One to the convenience of Yata Mall and YATA Supermarket and Department Store, guests will find everything they need just a stone's throw away. For a more local shopping experience, the Wo Che Shopping Centre offers a variety of unique finds. Additionally, Citylink Plaza, Homesquare, Plaza Ascot, and Lucky Plaza provide further opportunities for retail therapy, ensuring that guests can indulge in a fulfilling shopping spree during their stay.
Affordable Luxury: Experience ALVA HOTEL BY ROYAL at a Great Price
Discover the perfect blend of luxury and affordability at ALVA HOTEL BY ROYAL in Hong Kong, Hong Kong SAR, China. With an average room price of just $135, this stylish hotel offers exceptional value for money, making it an ideal choice for both leisure and business travelers.
Compared to the average price of a hotel room in Hong Kong, which stands at $162, ALVA HOTEL BY ROYAL provides a fantastic opportunity to enjoy world-class accommodation at a more budget-friendly rate. By choosing this hotel, you can save money without compromising on comfort, style, or convenience.
ALVA HOTEL BY ROYAL boasts modern and thoughtfully designed rooms, equipped with all the amenities you need for a comfortable stay. From plush bedding and sleek furnishings to high-speed Wi-Fi and state-of-the-art technology, every detail has been carefully curated to ensure a memorable experience. So why wait? Book your stay at ALVA HOTEL BY ROYAL today and indulge in luxury without breaking the bank.
Exceptional Service and Comfortable Stay
Guests have raved about the exceptional service at ALVA HOTEL BY ROYAL, praising the friendly and helpful staff. They also appreciated the hotel's convenient location, pleasant environment, and efficient check-in and check-out process. The cleanliness and quality of the facilities have been highlighted, with visitors expressing their intention to revisit due to the excellent service and comfortable, clean rooms. The hotel's bedding has also been commended for providing an excellent night's sleep, making it a highly recommended choice for future stays in Hong Kong.
Exceptional Value and Impeccable Cleanliness at ALVA HOTEL BY ROYAL
ALVA HOTEL BY ROYAL in Hong Kong has garnered an impressive overall rating of 8.4, reflecting the exceptional experience it offers to its guests. With an outstanding rating of 8.6 for value, this hotel ensures that guests receive excellent amenities and services that exceed their expectations, all at a great price. The hotel's dedication to providing top-notch facilities is evident in its impressive rating of 8.4, ensuring that guests have access to a wide range of modern conveniences and recreational options. Moreover, ALVA HOTEL BY ROYAL has achieved an outstanding rating of 8.9 for cleanliness, demonstrating its commitment to maintaining impeccable hygiene standards throughout the property, providing guests with a comfortable and hygienic environment to enjoy their stay.
Excellent8.4
Facilities
Very good7.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Deposit will be collected upon guest check-in.
Check-in time starts from 03:00pm and check-out time is 11:00am.
Early check-in or late check-out are subject to hotel availability and extra charge will be applied, please contact hotel directly. Check out after 06:00pm will apply full day room charge.
For breakfast included rate, buffet breakfast serving time during Monday-Friday from 07:00AM - 10:00AM; during Saturdays, Sundays & Public Holidays, the serving time will be 07:00AM - 08:20AM.
If breakfast is included in the room price, breakfast is not included for children when sharing a room with their parents. Hotel will charge for the child's breakfast directly.
Property rooms are for accommodation use only and cannot be used as wedding purpose, supplement charge will be applied for such purpose of usage.
Take LWB airport A41 route directly from airport bus terminal to Shatin Alva Hotel by Royal via stop at Hong Kong-Zhuhai-Macao Bridge.
Minimum 3-night Package includes Coffee to go (latte) for two by self-collection at PitStop per stay; Basic daily housekeeping service including towels change and garbage removal (additional full housekeeping service is available with additional charge per time). If the guest extend booking, full housekeeping service including linens change will be provided on the fourth night, seventh night, tenth night and so on (every 3 consecutive nights of stay)
Provided by verified guests of
Excellent
10 most recent verified ratings received by the property
Most recent
440 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
Great experience in Alva”
I had the pleasure of staying here for 2 nights and loved every minute of my stay. This is my first time staying in Alva. I was booked a river view room and so happy been upgraded to apartment and the room itself was spacious and clean. A contemporary design hotel and very attentive service. Staff were always welcoming. I’d like to give a special thanks to Fiona and Mandy at the front desk, very attentive and courteous. They went above and beyond to help me out. Dinner Buffet has a wide variety of food choices and also would like to special thanks to Leo with great service. I thoroughly enjoyed two nights of happiness, would be happy to return when my hubby's birthday and my daughter love the spa shower!! I was so impressed by the superb quality of my stay even I staying under the situation of Typhoon. Finally, I would like to thanks Ying from Housekeeping who passionate and professional helped us to clean up the room. I will definitely come back again and Alva is one of my favorite hotel in Hong Kong.
Comfortable”
Although the location is not in the central area of Hong Kong, the environment is very good! It is not far from the subway station! If you take a car from the airport, you can arrive quickly. The bed is comfortable, and the room does not have a musty smell! The service staff are very patient, and can communicate in Chinese for the most part. The only minor issue is that the breakfast menu is almost the same for two consecutive nights.
尊敬的Pin, 感謝您對帝逸酒店的喜愛與評價。 我們十分重視您的評價,並承諾會繼續致力超越賓客期望並為我們每次的相遇製造驚喜。 我們期待您的再次光臨,並期待為您締造另一個難忘的體驗! 祝好 葉家健 帝逸酒店營運總監
Alva Hotel - Good value for money”
We were pleasantly surprised how this hotel exceeded our expectations in terms of price, cleanliness, facilities, staff friendliness and excellent service. CONS The only minor gripe is the location but there are frequent hotel shuttle buses to the train station and only a 7 minute walk to the nearest mtr train station. Opposite the hotel there is a bus stop with buses to Admiralty (via North Point and Causeway Bay), and buses to the Airport run every 30 mins so getting around was not an issue at all. The breakfast buffet was good but not much variety if eating daily for more than a few days. PROS Check in and Check out process was quick and easy. Room was clean and quiet. Housekeeping came everyday with fresh towels. Noise insulation is good and we had no disturbance during sleep. Facilities include a roof top pool and a gym which were not busy when we visited during Easter. The equipment in the gym were still very new meaning gym is seldom used. Special mention to Ted Wong at the concierge desk who provided an impeccable service by going out of his way helping us wheel our heavy suitcases to the airport bus stop opposite the hotel. The 7-11 convenient store attached to the hotel was very handy. We didn’t eat at the hotel restaurants as there are a lot of local eateries in Shek Mun (less than 10 min walk away). SUMMARY Highly recommended if looking for a good clean hotel at a decent price.
Dear Frank, Thank you very much for your wonderful review of your time at ALVA HOTEL BY ROYAL. We really appreciate hearing guests’ feedback and are thrilled you enjoyed your stay with us. We hope you will be back at ALVA HOTEL BY ROYAL in Hong Kong in the not so distant future. Please do not hesitate to let me know if you are coming again, or if any friends would like accommodation assistance. Yours sincerely Derek But Hotel Manager ALVA HOTEL BY ROYAL
Nice room but overpriced during the holidays”
Stayed one week at the end of the year 2023. Room was bright and comfortable and faced the cycling park across the street. The floor to ceiling window gave a gorgeous view of the river and the surrounding neighbourhood. There was a lot of storage space in the room, which would make a longer stay possible. Bathroom was bright and clean, with a great number of hooks, which was a rarity these days. The shower was difficult to operate at first but they did provide clear instructions. There was no body lotion in the amenity box but one could request for it from housekeeping. The hairdryer was fixed to a drawer in the bathroom, which was a bit inconvenient. One thing that I found strange was that they did not put bin liners in the rubbish bins, which made it difficult to keep the bins clean. I had to specifically ask housekeeping for bin liners as I wanted to throw out my own rubbish. I also found out that they just threw the stuff I put in the recycle bin into the same bag as the rubbish. Staff were not very professional. When I asked for simple information at the reception (e.g. shuttle bus time, bike rental arrangement, etc.), they often asked me to go to the concierge. I sometimes got conflicting information from different staff. Staff also seldom offered information voluntarily. I felt like it was easier to get information myself from the hotel website. The lifts took a long time during peak hours. I waited for 5 minutes on the ground floor once before a lift arrived. The card readers in the lifts were also not very sensitive, which meant that people sometimes missed their floors (I saw it happen a few times during my stay). All in all, ALVA Hotel was a mid-range hotel with pleasant rooms but could do with better service and management. The room price was exorbitant during the holidays (over $2,300 per night for a standard room) but was reasonable on off-peak days.
Dear Sonia, Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
premium experience at the ALVA”
It is always my go-to holiday place. This time I stayed in the biggest suite and it was super. absolutely enjoy the bathtub, and worth that extra for me welcoming sweets, and letter! wonder if it is for the biggest suite only, I would rather have chocolate&cookies though, appreciate the effort finally room service is available, though the choice is quite limited, especially midnight and breakfast, didn't try at all and why cut after 1230? I always find ALVA not to my needs when it comes to F&B. I travel myself and I only enjoy eating by myself. That's why I only order take from the outlets, but I would love it if could be included in room service, especially the Bento choice from the JP restaurant. I saw the THANN bath amenities, which I didn't use at all. Simply not a fan, I only use the normal shampoo they have there, and ask for the normal body lotion. appreciate you still provide the originally one, they are good enough! However as the top room type I found two part missed me 1. no bathsalt in the amenities, and it is the only suite in the hotel with bathtub, can't believe I need to bring my own, luckily I did 2. Fitness bike in room was a good idea, however could have been excellent if it would turn off by its own. absolutely disturbing even with the black cover, I need to unplug it by MYSELF to have a good sleep After all, such a sweet suite to stay, excellent cleanliness and style as always, except as the top suite of the hotel, I think it is not to my standard as a 5star. could be improved by effort
Dear Mr. Sin, Thank you very much for your repeated patronage to ALVA HOTEL BY ROYAL. It is indeed our pleasure to receive the detailed comment. Feedback like this encourages us to improve our standard of service. Your comments regarding the Room Service, Amenities and Fitness Bike are well received. We would definitely to share and work with our team to improve the certain matter. Thank you once again for sharing with us your review. We look forward to welcoming you back to ALVA HOTEL BY ROYAL again. Warmest regards, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL