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Komen terkini daripada pengunjung

Pilih Jenis Pengunjung
Sangat Bagus



daripada 769 ulasan
  • Keadaan Hotel/Kebersihan 7.9
  • Kemudahan 7.7
  • Lokasi 8.9
  • Keselesaan/Standard Bilik 8.2
  • Layanan Kakitangan 8.0
  • Berbaloi dengan harga 8.0
  • Makanan/Tempat Makan 6.7

8.7 Richard G.
United Kingdom
02 Disember 2013
Very pleasant stay
Location, location, location
Wonderful! I am a regular visitor to Hanoi and have stayed in many hotels. This was by far the best hotel I have stayed at. The location, near Hoan Kiem and a range of restaurants and bars, is ideal. I'll definitely be staying here again!

6 Adam W.
United Kingdom
13 November 2013
good staff but poor hotel
friendly staff
first room at top(suite) was way too noisy due to pump on roof was moved to a family room until another room was available bed linen was very old and full of holes and feet ended up in quilt cover several times skin irritations either from Hanoi water or the bed linen wifi was patchy in the rooms hotel needs a refurbishment, many in city at similar price much nicer inside breakfast choice was very limited and very few seats staff friendly and try to accomodate but other wise poor hotel

10 wipawee T.
Thailand
07 November 2013
beyond our expectation
nice room,friendly staff and good location
The staff were consistently cheerful and went out of their way to be helpful. Our room had a balcony overlooking the street and was very well equipped. location was good, just off the main road along Hoan Kiem Lake. Nice quieter area but close enough to walk to the main busy/touristy streets

9.7 christiane D.
Australia
07 November 2013
great service
staffs,rooms and location
We would highly recommend this hotel and would stay here again. The staffs were amazing, nothing was ever a problem. the rooms were very clean and modern, a laptop was provided in our room and the buffet breakfast was very good. They have a very good tour and travel desk which will cater for all your travel needs

9.3 gasco L.
Germany
07 November 2013
great service
rooms,staffs and service
From first arrival, the staff were extremely attentive, helpful, friendly and really went out of their way to make my stay comfortable. Nothing was too much trouble for them. The room was clean, comfortable.The location couldn't be better. just a minute walking to many attractions, restaurants, and shopping

6.7 kristin R.
Philippines
25 November 2013
disappointing
location, location, location
everything was OK until the last day. My flight was in the evening and so in the morning, i requested for late check-out of 8pm (with additional payment). at 1pm I got a call asking if im checking out. I said i talked to the concierge and requested for extension. at 2pm i got another call asking why i havent checked out. At 5pm, I was asked if i can check out earlier than 8pm as the are expecting another guest who will use the room. I then gave the manager a mouthful, and told him I will not recommend his hotel for it's shabby treatment of its clients

9.7 Dhana M.
Malaysia
04 November 2013
Value for money in the heart of Hanoi
Large and comfortable room, central location, excellent staff
The hotel was great value for money. It's located in the heart of Hanoi's chaotic Old Quarter and is an oasis of calm compared to the hustle and bustle of the city outside. Literally a few minutes walk to the Water Puppet Theater and the lake. The manager (Anna) and her staff are always pleasant, attentive and full of smiles. My room was large and comfortable, and it came with a laptop too!! Very satisfied with my stay here and will definitely consider it again if in Hanoi again.

9.7 james L.
Australia
26 Oktober 2013
very good service
service,staffs and room
good location,just some minutes walk to shopping center,hoan kiem lake.we booked superior room but were upgraded to deluxe one which was spacious,clean,nice design.buffet breakfast was good enough with the price we paid.we also had noodle soup with beef.all staffs were so friendly,attentive

9.7 rachel S.
Australia
26 Oktober 2013
Couldn't ask for nicer hotel
location,room and staffs
the rooms were beautifully decorated good size, clean, large comfortable beds. Good Wi-Fi. My partner loved the Phoo at breakfast.Best of all the staff are so friendly and happy to assist. They were very happy to change the nights of our booking so we could go on a two day Halong Bay cruise and swapped our accommodation to the next day when we returned from the cruise. They also booked our Halong Bay cruise that was absolutely great.great value for money. Also great location just around the corner from the water puppet theatre

9.7 emily S.
United Kingdom
25 Oktober 2013
Wonderfull Stay
nice room,good breakfast,friendly staff
very good hotel, with nice and spacious rooms.great buffet breakfast honestly I have seen better buffet breakfast, Location is good, as the hotel is shortly directly connected to Hoan Kiem Lake and Old Quanter .Service is very attentive. The room was spacious and elegantly appointed, the bed very comfortable.Staff were very friendly and fluent in English