Bagus 7.4
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  • Kebersihan 7.3
  • Kemudahan 7.2
  • Lokasi 7.7
  • Keselesaan/Standard Bilik 7.5
  • Layanan Kakitangan 7.4
  • Berbaloi dengan harga 7.3
  • Makanan/Tempat Makan 7.2
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Ulasan sahih

Rut dari Indonesia
Pelancong bisnes
Bilik Superior
Menginap satu malam di Ogos 2016
good
good location
Diulas 18 Ogos 2016
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Mohd dari Malaysia
Pelancong bisnes
Bilik Deluxe Double
Menginap satu malam di Ogos 2016
Good
Good hotel with great location
Diulas 15 Ogos 2016
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MOHD dari Malaysia
Pelancong bisnes
Bilik Eksekutif
Menginap 5 malam di Ogos 2016
Everything just fine and satisfied
Good and satisfied
Diulas 15 Ogos 2016
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Gary dari Amerika Syarikat
Pasangan
Bilik Superior Double
Menginap 2 malam di Ogos 2016
Review
Excellent
Diulas 09 Ogos 2016
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Debby dari Indonesia
Pelancong bisnes
Menginap satu malam di Julai 2016
Feel good
Nice hotel, very recommended..
Diulas 29 Julai 2016
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Daeyoung dari Korea Selatan
Pelancong bisnes
Menginap satu malam di Julai 2016
dissatisfaction
disappoint
Diulas 29 Julai 2016
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John dari Singapura
Pelancong bisnes
Menginap 2 malam di Julai 2016
decent
decent place and value for money
Diulas 28 Julai 2016
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Yoel dari Indonesia
Keluarga dengan anak remaja
Menginap 2 malam di Julai 2016
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Diulas 26 Julai 2016
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Erwin dari Indonesia
Pelancong bisnes
Menginap satu malam di Julai 2016
Business trip
Nice hotel that combined with the good price from agoda..
Diulas 22 Julai 2016
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Andre dari Indonesia
Pelancong bisnes
Bilik Superior
Menginap 4 malam di Julai 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
Diulas 20 Julai 2016
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