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daripada 320 ulasan
  • Kebersihan 8.5
  • Kemudahan 8.5
  • Lokasi 8.2
  • Keselesaan/Standard Bilik 8.5
  • Layanan Kakitangan 8.4
  • Berbaloi dengan harga 7.8
  • Makanan/Tempat Makan 8.2
Saring ikut

Chin dari Malaysia
Pengembara bisnes
Deluxe
Menginap satu malam di Jun 2016
No comments
No comments
Diulas 29 Jun 2016
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Sze dari Australia
Keluarga dengan anak kecil
Deluxe
Menginap satu malam di Jun 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Diulas 06 Jun 2016
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alfia dari Indonesia
Pengembara bisnes
Deluxe
Menginap satu malam di Mei 2016
excellent
its been wonderful can stay
Diulas 03 Jun 2016
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Juliana dari Indonesia
Pengembara bisnes
Deluxe
Menginap 2 malam di April 2016
Good hotel
good location and value for money
Diulas 10 Mei 2016
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Diana dari Indonesia
Keluarga dengan anak kecil
Deluxe Horizon
Menginap satu malam di Mac 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx
Diulas 28 Mac 2016
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Soedradjat dari Indonesia
Pasangan
Deluxe
Menginap satu malam di Mac 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Diulas 24 Mac 2016
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LEANDER dari Filipina
Pasangan
Deluxe Horizon
Menginap satu malam di Mac 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Diulas 21 Mac 2016
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Monica dari Indonesia
Kumpulan
Deluxe Horizon
Menginap satu malam di Disember 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Diulas 15 Mac 2016
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Servando dari Filipina
Pengembara solo
Katil King Eksekutif
Menginap satu malam di Mac 2016
=)
;)
Diulas 14 Mac 2016
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AMINAH dari Singapura
Keluarga dengan anak kecil
Deluxe Horizon
Menginap 3 malam di Februari 2016
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Diulas 10 Februari 2016
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