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daripada 321 ulasan
  • Kebersihan 8.5
  • Kemudahan 8.6
  • Lokasi 8.2
  • Keselesaan/Standard Bilik 8.5
  • Layanan Kakitangan 8.4
  • Berbaloi dengan harga 7.8
  • Makanan/Tempat Makan 8.2
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Benjamin dari Amerika Syarikat
Keluarga dengan anak kecil
Bilik Deluxe Double atau Twin
Menginap satu malam di Jun 2016
Great hotel
We enjoyed the stay. Good food, good pool, classy rooms. Very well built hotel, and a standout in Surabaya.
Diulas 06 Julai 2016
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Chin dari Malaysia
Pelancong bisnes
Deluxe
Menginap satu malam di Jun 2016
No comments
No comments
Diulas 29 Jun 2016
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Sze dari Australia
Keluarga dengan anak kecil
Deluxe
Menginap satu malam di Jun 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Diulas 06 Jun 2016
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alfia dari Indonesia
Pelancong bisnes
Deluxe
Menginap satu malam di Mei 2016
excellent
its been wonderful can stay
Diulas 03 Jun 2016
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Juliana dari Indonesia
Pelancong bisnes
Deluxe
Menginap 2 malam di April 2016
Good hotel
good location and value for money
Diulas 10 Mei 2016
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Diana dari Indonesia
Keluarga dengan anak kecil
Deluxe Horizon
Menginap satu malam di Mac 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx
Diulas 28 Mac 2016
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Soedradjat dari Indonesia
Pasangan
Deluxe
Menginap satu malam di Mac 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Diulas 24 Mac 2016
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LEANDER dari Filipina
Pasangan
Deluxe Horizon
Menginap satu malam di Mac 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Diulas 21 Mac 2016
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Monica dari Indonesia
Kumpulan
Deluxe Horizon
Menginap satu malam di Disember 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Diulas 15 Mac 2016
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Servando dari Filipina
Pelancong solo
Katil King Eksekutif
Menginap satu malam di Mac 2016
=)
;)
Diulas 14 Mac 2016
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