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daripada 1053 ulasan
  • Kebersihan 8.9
  • Kemudahan 9.1
  • Lokasi 8.7
  • Keselesaan/Standard Bilik 9.0
  • Perkhidmatan 8.9
  • Berbaloi dengan harga 8.7
  • Makanan/Tempat Makan 8.2
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Kathy dari Indonesia
Keluarga dengan anak remaja
Teres Laman (Bilik Sahaja)
Menginap 2 malam di November 2013
Best hotel and spa in Surabaya
Value for money; five-stars hotel and service; Martha Tilaar Spa
This hotel is totally value for money. It is cheaper / comparable with the likes of Sheraton, Westin, etc, but with so much more character. Dont be mistaken by its front-side appearance, it has hidden gems inside its complex. Beautiful and well-maintained garden, comfortable room with old-style furniture, friendly staffs, bits and pieces of historical artifacts, and I personally love the Martha Tilaar Spa. Prices are acceptable for the quality of services you're getting. Would totally come back to this hotel.
Diulas 20 November 2013

Samantha dari Australia
Keluarga dengan anak remaja
Menginap 2 malam di November 2013
Awesome Hotel, fantastic staff and facilities
Ambience, friendly staff and food
This Hotel is more than meet our expectations. I can see my husband and I returning without the children for a romantic long weekend. Gorgeous gardens and buildings, attentive and friendly staff, well priced and the food was amazing.
Diulas 20 November 2013

Soham dari Indonesia
Pasangan
Teres Laman (Bilik Sahaja)
Menginap satu malam di November 2013
Gorgeous looks with deceptive hidden costs
The look, location,food
The hotel, as evident by the pictures is gorgeous. The rooms are big enough and have enough room to feel like you are getting your money's worth. That said, the TV left much to be desired. Hidden away in a cupboard, we did feel that it was rather small. But then this is a small dent in other excellently realized room. There is a mosquito issue if you keep your balcony door open for long. No wonder every room is provided with a bug spray. The thing that stung me though was the deceptive hidden costs. I only inquired about a airport dropoff but the staff dropped down to the airport to pick us up. A pleasant surprise till they charged us 35 USD for a 20 min ride. On checkout we were asked if we used anything from the minibar and we hadn't. But they told us that since we drank the water they provided us, we will be charged for the same. Something that is complimentary with every hotel i have stayed in (and i have stayed in a plethora of ones, from 5 star to the budget ones). Its not the money that matters but the principle. If Majapahit really wants to maintain its reputation as an A grade hotel they should stop being so deceptive on the costs and have clear indications on what is charged and what isnt. Other than that i do agree with the others when they say its beautifully made and does have a charming feel to it.
Diulas 13 November 2013

TIH dari Malaysia
Pasangan
Menginap satu malam di November 2013
5 star hotel with 5 star service
design, comfort and food
nothing much to complain about.. almost everything went perfect except for the shower.. the staffs need to look into more details which I personally think they over looked. the design is old dutch therefore the furniture and utilities are old dutch as well.. but they didn't notice the rust and moss around the shower.. ended up i use the bath tub to bath instead.. the rest about this hotel is nothing much to complain about.. food is nice, near to the largest mall, plaza tunjungan, taxi is ready outside at most of the time, design is great, quiet and nice garden.. etc
Diulas 07 November 2013

Katy dari Australia
Keluarga dengan anak kecil
Menginap satu malam di Oktober 2013
Lovely except for the wedding on the Sunday night
Architecture, friendly staff
We had a lovely stay the first night of our holiday. Unfortunately on the second night a wedding was held at the hotel directly outside our room. A sign had been placed on our terrace to say we were not allowed to sit on our terrace. We were not able to sleep because of the noise (fireworks, band, microphone etc). When I complained it was noisy the reception staff replied "well, of course, it is an Indonesian wedding", it is a pity that they could not plan ahead and put the non-wedding guests in a separate wing. As we had paid extra for an upgrade on arrival we were dismayed that the upgrade was to a room next to a wedding and with a terrace that we were not allowed to use. I would recommend that you ensure there are no weddings being held outside your room when booking. The staff tried to be helpful but there were no rooms away from the wedding left. There was another wedding being held on the day we left so we were basically not able to enjoy the beautiful gardens for our entire 2 night stay.
Diulas 07 November 2013

Zhong dari Singapura
Pasangan
Suite Eksekutif Bilik Sahaja
Menginap satu malam di Oktober 2013
Luxury hotel set in colonial style buildings
Luxury, picturesque gardens, comfort
The stay was wonderful. There were large gardens suitable for nice evening (or early morning) strolls. It is a full luxury hotel with two good standard restaurants (one for international cuisine, the other asian cuisine). The city is good for sightseeing and the concierge was very attentive and helpful in guiding us to the popular places, even helping to make arrangements for further away excursions, such as to the world famous Mt Bromo.
Diulas 29 Oktober 2013

Liu dari Singapura
Kumpulan
Menginap 2 malam di Oktober 2013
clean historical hotel
historical feel, good gym and jacuzzi facilities, comfortable executive rooms and lobby
good stay, lovely grounds with greenery and large swimming pool. staff were polite and friendly. my one gripe, which many have commented on before, is the mosquitoes in the hotel - insect repellent is provided in room though
Diulas 25 Oktober 2013

Tim dari Australia
Pasangan
Suite Eksekutif Bilik Sahaja
Menginap satu malam di Oktober 2013
Efficient one-night stopover
The lovely old world charm, the Sarkies restaurant, the value for money
Comfortable and spacious rooms. Prices are very reasonable. The Sarkies restaurant is world class but charges very modest prices. The hotel is a short stroll to one of the city's major malls, which was handy as I needed to buy a new suitcase to replace a broken one before traveling on to Bali.
Diulas 24 Oktober 2013

Arshia dari Belanda
Pasangan
Menginap 2 malam di Oktober 2013
Decent stay
Design, gardens and service.
The hotel was good. However, i was disappointed by the amount of mosquitos in the rooms. We stayed in two different executive suites and mosquitos really seemed to be a consistent problem. Also the carpet in the living area was not clean.
Diulas 19 Oktober 2013

ronald dari Indonesia
Keluarga dengan anak kecil
Suite Eksekutif Bilik Sahaja
Menginap satu malam di Oktober 2013
Recommended
Epic, clean and comfort bedroom
Very satisfied from the hotel interior, room decor and facility, bathroom. Only one thing that should be improved, the internet connection. The connection was slow and likely to disconnect periodically and hard to reconnect.
Diulas 16 Oktober 2013


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